I switched to ATT in Dec 2013. Primarily because the Cox prices were too high.
I saved approximately $100 per month for my ATT uverse, home phone, TV and Internet. The service was slower, but still cheaper. Starting in March 2015 I tried contacting ATT for minor issues. That's when I realized, if you don't care about speed (Cox is about 10 times faster) and don't need service, ATT is fine.
9 times out of 10 you talk to the Philippines. You can understand them, but they have learned English differently than Americans. They read from scripts and really don't help you. I finally had enough and switched back to Cox.
Now a month on, I rcvd a Final-final bill from ATT. It said I had a $146.00 credit. When I called to find out when I might receive the refund I got an Indian that was speaking English, but barely understandable. I was advised with in 45 days I should get my check, I think?!
When will ATT learn that speaking to an American or Canadian may cost more, but people will be much happier?
I'm not racist but please don't make us deal with off shore unless we are off shore. Cox uses North Americans.
Reason of review: Poor customer service.