I have been with ATT for several years. Recently, we subscribed to ATT Uverse.
They had been bugging me with mail and phone calls for a long time to get Uverse. We had our land phone and cell phone with them for sometime. I had told them repeatedly we couldn't afford Uverse. Even before we added Uverse, I had to often call in when we got our bill because there was an overcharge on it.
Since we have had Uverse, I have had to call in every month to question a charge or an overcharge. A company rep. agrees to something and when the bill comes, the charge is more than what the agreed charge was to be. I have found that when I call in, oftentimes a company rep.
will go over my bill with me and when I ask if we can do something to save a buck, he or she will say, oh yes, we have a promotion going and we can probably save you something. Had I not called in, we would continue to pay more than we would have needed to.