Service went out, had technician come to home only after confirming that it would be no charge. Found a problem with THEIR service and fixed it.
Got a $55 bill for the repair. Spent 45 mins on a call being polite to the service agent as I work over the phone as well, and got hung up on. Called back, after 20 more minutes, had charge dropped. Also was overcharged $14.20 for PPV surcharge that they "couldn't remove".
Called in again 10 minutes later asking them to match a competitors deal and they dropped my bill by $35/month and raised my internet speed. If these idiots would have just taken the $14.20 off my bill like I asked they would have gotten $35 more/month from me, but since they pissed me off I called competitors and got them to drop the rate per month.
That is the definition of the left hand not knowing what the right is doing. Terrible customer service
Product or Service Mentioned: Att Internet Service.