I have been an ATT uverse customer for approximately 2 years. This past billing cycle my service was temporarily interrupted due to a late balance. The thing about that is I was not late on my payment! I had two days before the billing cycle ended! So I looked online at my bill and paid the overdue balance. My service did not turn on and my online balance did not reflect that a payment was made. I called customer service and they indicated to me that my payment had posted to my account and that my servicE would be back on momentarily. The service was restored and I went on about my day. This evening I got my monthly bill due on the 8th of July. It was approximately 90 dollars over what it normally is.
It turns out this happened....
I WAS CHARGED 30 DOLLAR REACTIVATION FEE FOR EACH SERVICE I HAVE!!!!!!!!!!!
30 dollars for TV
30 dollars for Internet
30 dollars for my phone!!!
Now I know it only takes 1 push of a button to turn those services back on. All of those systems run through the same connection. This is pretty much a kick in the grOin to AT&T customers. If its not resolved I will switch back to Comcast.... AT&T can swindle someone else.
Monetary Loss: $90.