San Jose, California
Not resolved
1 comment

Spent 1 hr on the phone with some lady named Sharon, who sounded like a closer from ***. She demonized Comcast, over and over again, never mind the speed and service were waaaay better than what she finally was able to relay to me what Uverse could offer.

AFTER $100 up front fee (repayed to your bill, why do this?) + another $99 installation fee (even though it said $49 install fee online). They check your credit (dinging it a couple of pts) to see what you "qualify for". Lies. What I was offered was $51.95 (18mbps+home phone 200 min/month to US #'s+modem/router charge) + local and state tax.

That doesn't sound bad, but with that up front $199, that was pretty shady.

I'll stick with Comcast vs ATT. Can't wait until Google Fiber Optics comes to San Jose to run Comcast and ATT out of town.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

ATT Cons: Att uverse high deposit.

  • Fiberoptic
  • Fiberoptics
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Sounds like you have some *** *** credit, stick with pre-paid.

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