Anniston, Alabama
Not resolved

I am so tired of ATT uverse. they have never billed me correctly, the promises made on the phone are never carried forward or corrected.

I have overpaid them, but they keep turning off my service because they have my plan wrong. i have logged over 10 HOURS trying to correct a simple billing issue.

I shoudl compensated for my frustrations and personal time.

That being said, i've heard a lot of people in my are with the same issues. I think that a good class action suit will wake these people up and they will hopefully work above board.

Product or Service Mentioned: Att Phone Service.

Monetary Loss: $1000.

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I was told by Barbara that I would be getting a call from Ray in the executive office and he would be able to make sure that I am not going to be continued over billed. He and I spoke for well over an hour as i informed him of everything that I have been dealing with since the date of installation.

I’m so tired of fighting with AT&***! I’ve done everything by the book . Im constantly being billed for 171+usd every single month. I contacted the FCC and I instantly received a call from Barbara langhorn and Heather Teacher from the Presidents office and I was told that I would have my bill corrected and every single month after.

But it’s going to take up to 3 months for my bill to reflect that of the future and correct monthly bill. I was told by Barbara that Ray from the executive office was going to be calling me to discuss further and make sure that this never happens again! We spoke with one another for over an hour and then he told me that he would be researching everything and then calling me back with my correct monthly payment. Approximately 3 days later I received a call from Ray and he proceeded to tell me that my entire monthly payment is 107.00usd!

I asked that he send me a letter stating this! As well as a voice message and he proceeded to do exactly that. I have been receiving my monthly bill for a total of 171.36! For 3 months now and I have been speaking with them today and Kim emp i.d.v# 115116.

She listened to what I told her from A-Z and she puts me on hold and returns to tell me that my bill is 130.27usd. I asked her if she had noted that in my file and she said yes and then she proceeded to tell me she had to transfer me to the Loyalty Team! Which after explaining everything again, she informed me that my bill is 171.36usd.

I have the paperwork to file with small claims court and will sue them for every single penny I’ve been over billed and I am not sure but I’m hoping that I can get more for time, pain and suffering and lost wages for having to deal with this same exact issue every single month. I’d be interested in hearing your plan and your thoughts on action and attack?

1 pissed customer!



Cancelled my ATT Uverse because the service was always going off for hours at a time, Prices kept changing. Was being billed for local calls because they were not att customers. I could go on and on but I bet you get the gist.


AT&T owes me about $160 for failure to provide a $100 Reward card they promised before I agreed to a service plan, and for not refunding the cost of 14 days' service following cancellation that was paid as part of my final bill. They have been breaking promises to me for the last 8 months, and because they breached the contract, I cancelled my service.

Despite never being advised of early termination fees (ETF), they have billed me $150 for ETF, and that bill is now considered past due. I guess the final straw will be for them to ruin my credit rating.

I am going to file a complaint with Wisconsin's Bureau of Consumer Protection, and may file a claim in Small Claims Court to recover the money they owe me and ensure my credit rating is not affected. I have also submitted my case to a local TV news station that spotlights consumer rip-offs like this.

If a file a claim in Small Claims Court, does anyone know who (name of person) I would have to serve the summons and complaint to and what address I would send them to?


Hello there,

I just wanted to tell you I completely feel your anger! I didn't realize this was written in 2012.

I hope you got some compensation for the grief, the time, and if you're like me the depression it has caused. The hours and hours on end phone calls always averaging 2 hours sometimes being hung up on, or transferred here and there then right back to the number you called to begin with. What is happening with that company I did post an angry post (pissed off customer) only two reviews one very rude Anonymous review over a typo OMG I don't need negativity from a board lonely ***, (sorry for my potty mouth. It's funny how today I received an email updated asking if it was solved, I spoke to a manager from their corp offices that told me she would look into the 1800.00 dollar bill after months without cell phone services dropped calls everyday and many internal notes to prove it.

they told me they could not print those notes and send them to me (isn't that one of our rights "freedom of information") instead of looking into it she puts it in collections NICE I don't need bad credit at 57. Even funnier I received a check for 43.17 from the UNITED STATE OF AMERICA FEDERAL TRADE COMMISSION from a law suit. I sent with a signature needed a copy of that and a letter in Addition to the muti lawsuits, even lawyers that will take all cases pertaining to AT&T. I was hoping you could let me know how things went for you.

Hope your having a good day,


Jeanine CA. USA


Problem there is ... the lawyers will get the lions share of any settlement and we, the complainers will get a pittance.

Individual suits might be better.


Ok I can't believe this; I thought I was the only one with issues. Today I have contacted the Alabama Attorney Generals Consumers office and found out there is multiple complaints against U-Verse.

They connected me 5 yrs ago and should have never, due to us to far from the Main. They were supposed to pay me 3 months back and instead billed me the last month, and when I didn't pay it because I was waiting for the back pay, they sent me to a collection agency.


Anonymous. I agree and would have no hesitation being part of a class action lawsuit against AT&T.

My issue involves AT&T attempting to install a modem in my home in connection with an alleged bundling of my cell phone and home landline. The guy asked me where was my internet.

I never had internet and wasn't seeking obtain internet services and when I took the box out and returned it to AT&T they cut off my landline services because I would not let them put a new box back in. They said I broke the bundle agreement by not letting them put the box in.


This is a constant issue for all ATT users. My services have not changed for years however my bill is incorrect (approx $40 higher) every other month!!!!!!!

I've spent endless hours getting them to adjust the bill while they act like they are somehow doing me a favor by correcting the bill. Straight up Crooks!!!!!!


I spent hours and hours on the phone for the past 12 months fighting over my u-verse direct tv and internet bill. I am tired and frustrated.

This AT&T company is horrible and scammed... They did not honored the promotion that they offered. My bill fluctuated every other month. I gave up and wanted to cancel my services but they convinced me to keep my internet services.

They offer another 24 months internet service for a price of $30/month. And guess what once again, my internet bill didn't came out $30/month instead $40/month. What The the *** is wrong with AT&T. Maybe they think all Americans are idiots.

Lots of people probably think I am *** and so negative But I am been on hold for 30 minutes "frustrating and Don't know what to do at this point". Forget about collection and good credit.


I want in on the class action


I had the very same problem with at&t u verse, bill was never what they promised, had to call almost every month, whoever I would talk to, ( most could hardly speak English, much less trying to understand them )..very unsatisfied with them, when contract was up, they told me I had a refund coming and then they send me a bill...I have all my bills to prove this...I think there should be a lawsuit against them.


Me. I have massive issues with uverse


I too have had issues with this.


Me too. Was supposed to get promotion of 25 a month and am being billed 50 a month. Email


im in I have proof of billing errors from start that has caused a dominoe effect of false charges. email ddandgpeterson@gmail


Everything that everyone says, that's me. Just lies, going back on their word, many hours of my precious time on the phone, etc.

I volunteer to sign up at least 50 people to form a class action lawsuit, organize and find the lawfirm to sue them for some amount that hurts them.

Anjanette Napa, CA November 3 2015


There is way too much that needs to be said about Uverse. First, let me start by saying that I transferred service back in February 2015 because we were moving. Well, they helped me to complete my transfer over the phone, and even helped me to get started with a few promotional items, or so I thought.

Two days prior to moving, they shut off my cable and internet. I called them up and they stated that they cut me off because I cancelled service. That's not true because I transferred service, not cancelled. Those two words have different meanings in my dictionary. Anyway, after holding on the phone with them for 3 hours, they finally got everything straighten out. Or so I thought. I was told that I needed to pay a $500 deposit as a new customer because my service was canceled. News flash: I didn't cancel my service!! So after going through the motions again for another 2 hours, they finally agreed to waive the "new customer" fee. Really?? Because it was not my intention to become a new customer, Uverse made me become a new customer.

Cutting to the chase, we move in and everything is running smoothly. Until I wake up one morning and have to reboot the entire modem and router. Doesn't sound like a bad thing, until I found myself doing this every other morning before work. So I call them up again to complain about the rebooting of the system. The agreed to send a tech out to set up a new modem. The new modem seemed to be working fine, until I get home from work to cut on the tv and discover that the receiver needs to be restarted "again". What else is new at this point?

I go into the living room to restart the modem, only to discover that there are no lights on the modem at all!! The thing would not turn on. It was plugged in and everything. I even switched outlets, still nothing. So I immediately call Uverse, they go through all the motions "again". I finally snapped!! I had a Kanye West type of temper tantrum. I had to vent and who better to take it out on than the source.

After all of the *** Uverse has put me through since moving to my new residence nearly 3 months ago, the most they could do was give me a f*ing $10 credit and a technician to come out in 48 hours. Really???!!! That's it, after all of the F ups, that's the best they could do. My question to them was, "why is my service so *** when there are techs swarming my neighborhood everyday?" Their answer was "you can tap on their window and see if they can help you." Really Uverse??!!


Have had my payment day changed several times to there advantage very tired of they think they're the only cable company there is.


File a complaint with the FCC, FTC, CPUC, PUC & The Department of Justice/Attorney General's Office. You can also view my post on this site called "Held Hostage" AT&T Uverse DSL & the clip on You Tube link


I'm interested...each of the 4 to 5 times I've renewed with AT&T uverse they've quoted rates and then conveniently billed me an entirely different rate.

This is criminal behavior and it needs to be stopped!

I've contacted my congressman to see if some legislation can be put into place to stop this type of behavior.

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