Fair Oaks, California
Not resolved
1 comment

February 13, 2012After 27 phone calls to AT&T in regards to my internet service, they sold me a service thru ConnecTech to assist with highly technical solutions if their own DSL group was unable to resolve an issue. I was charged 55.00 on my credit card and could access this service for 5 days. Well, the tech's are in India somewhere and the largest part of our conversation was me saying "I'm sorry, but I can not understand you"!!!! Needless to say they were unable to fix my problem and basically said it was my computer. Keep in mind I have had this service for 4 years and NEVER had an issue until now. I phoned back for the 28th time and spoke with a level 2 tech who again could not fix the issue. I asked, What does it take to get a technician out to my home??? They said it would be another 49.00 if the problem turned out to be my issue and not theirs. At this point I just wanted to be DONE with ATT. The technician comes out and keys in the WEP key code and poof it is fixed. I said ok so I owe you 49 dollars for 3 seconds of work?? He proceeds to tell me that I owe 149.00 because I initiated the call out. HOLY SH__.... Called about the invoice and they tell me to HOLD, HOLD, HOLD… No minutes left on my cell plan thanks to ATT…. Here is my CALL LOG:ATT CALL LOG - 597 minutes 24 Calls

01/18/2012 3:02 PM 800-531-5000 32min Level 1, Level 2 01/19/2012 1:02pm 800-288-2020 22 min 01/19/2012 2:41pm 800-288-2020 94min 01/20/2012 8:01 am 800-288-2020 53min 01/21/2012 11:47am 800-867-7183 11min01/21/2012 12:28pm 800-531-5000 19min01/21/2012 7:07 pm 888-905-2838 10 min Connect Tech "" Reset 01/21/2012 7:16pm 3min 01/21/2012 7:20pm 13min01/21/2012 7:31pm 888-593-0724 3min01/21/2012 7:32pm 3min01/21/2012 7:35pm 888-905-2838 3min Connect Tech "" Reset 01/21/2012 7:42pm 866-294-3464 10min01/22/2012 9:38am 866-294-3464 10min01/22/2012 11:38am 866-294-3464 3 min01/22/2012 11:39am 866-294-3464 33min01/22/2012 4:09pm 866-294-3464 67min

01/23/2012 12:51pm 888-593-0724 1min01/23/2012 12:52pm 866-294-3464 38min01/23/2012 1:31pm 866-470-4367 11min01/23/2012 1:47pm 866-470-4367 7min01/23/2012 7:06pm 800-531-5000 15min

01/24/2012 10:13am 800-288-2020 58min Level 2, set up appt for home tech support from 12:00 "" 4:00. She said it would be 55.00 if the problem was not ATT equipment.

01/24/2012 3:36pm In-coming Call from ATT "" tech running 2hrs late "" rescheduled for 01/25/2012

01/25/2012 9:00am Tech support showed up "" keyed in WEP number from motum. Took 3 minutes. Came back with an invoice for 149.00.

01/26/2012 9:00 Melvin "" Told him about the 149 bill. He said he could see the invoice but could not do anything about it until I was billed.

Product or Service Mentioned: Att Phone Plan.

Monetary Loss: $172.

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Natasha
#429886

WOW Donna!! I apologize for your experience.

Please allow me to assist you.

I will need your account information, contact number, and address emaled to ATTSammieL@att.com. Please include your user name in the subject line.

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