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I switched to you guys from Verizon in May of 2020. When I switched I was promised several promotions which was going to make AT&;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;T cheaper than Verizon.

One promotion was to send in an old phone and get a certain amount of credit toward your bill monthly. Well I sent in 2 iPhones in the box I was provided with the shipping label I was provided. A few months go by and still no credits or promotions on my bill. I then called numerous times over the span of 10 months and each time was promised it would be fixed.

My last call I was told you never received the phones and I was basically out of luck.

Keep in mind I never got any of the promotions. Ive never been so dissatisfied in any company Ive been with, and have full intentions to file a claim with my attorney.

Location: Benton, Illinois

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