On July 24, 2017 I called to make changes to my account. ( Cell Phones, Direct TV, and Internet) I was transferred from department to department for 3 hours and finally had things resolved.
I received my bill and it did not reflect the changes I had made. I called in on August 4, 2017 at 8:05 a.m. the first man said "there has been no changes to my account. " He transferred me to someone else.
This man said I do not have an account with ATT. He transferred me to a third man. He said he count hear me and to call back and hung up on me.... I called back spoke to a woman and she was VERY hard to understand and I could hardly hear her.
She was able to help me, but today it took me one hour and 15 minutes and a WHOLE LOT of frustration to get my problem solved. I would think you would care about your customers more then this, but I see you don't.
With the monopoly your company has you don't have to worry about the small people because at a large company it the numbers that count. Your service is great, but your customer service as a LARGE amount to be desired.
Product or Service Mentioned: Att Customer Care.
Reason of review: Poor customer service.
ATT Cons: Long waiting periods, Poor customer service they tell you what you want to hear only.