I order a $65.00 a month 50mbps unlimited internet with Direct TV with free installation. The system was installed and I signed for installation however the installed had no idea of what plan I had and after calling in I had to get another box.
Two weeks later I received a bill for $180.00pluss and after an hour on the phone with 2 rude people, I was told that I didn't qualify for the $65.00 plan and someone at AT&T gave me a more expensive plan with 75 mbps limited internet. They said there is no way that they could find out who that person was who took my order.
I canceled and they said I would still have to pay for the time I had the service at the full rate. In addition, the fastest internet speed I have clocked in the past two weeks in 23mbps, 1/3rd of what they are charging me for.
Review about: Att Bundle.
Reason of review: Bait and switch and overbilling.
Monetary Loss: $500.
Preferred solution: Full refund.
I liked: Direct tv worked great.
I didn't like: Very deceptive reps and no loyalty towards long term customers, Lack of honesty, Did not deliver as promised.