AT&T started billing my wife's account at about Sept.2016 Haven't been billed for 8 years on her account.That's because she's been dead for 8 years.When she passed I called AT&T and canceled her phone and internet account and they said they would.Called at least 5 times to get this fixed,They transfer me to 4-5 different agents and the last agent says I'll transfer you to a specialist. CLICK.This has happened more times then I can remember.They are a monopoly and should be investigated by the FCC and government agencies They treat customers like *** because they know they are the only ones providing phone and internet service.I'd rather deal with the Mafia.
Product or Service Mentioned: Att Customer Care.
Reason of review: Poor customer service.
Preferred solution: Stop billing my dead wife and threatening to cancel my cell phone that is on her bill that when I cancled her account was told I'd have my own account with my own cell phone number.