Bad bad bad | ATT in Vancouver, British Columbia

We are Canadian snowbirds and setup our prepaid directly billed to credit card US cellphone with this bad company, AT&T. Traveling thru Nevada on our way home, we had no service for over 24 hours. Called to complain and were given a $20 credit. Great, no problem. Yeah right. Called to cancel our cellphone service today. No problem. We're told to call a separate number to request our credit be returned to our credit card. Problem. The customer service rep VERY rude, not listening and end of the day, AT&T has a NO REFUND policy. WHAT!! They only let you use the credit on your account if you activate another phone within 90 days. Otherwise they just KEEP your money. Hardly seems like a good company to deal with, does it? No wonder they have become so large and a major player. STAY AWAY FROM AT&T or risk losing money. Why would a Canadian support this garbage?
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1 comment
Acey
#1140331

Your mistake was in allowing them to bill your credit card automatically. Never a wise move.

Even when away from home, you can pay your monthly recurring charges via your bank's "bill pay" or whatever they call it. Simple, fast and it works like a charm.

Review
#824701 Review #824701 is a subjective opinion of poster.
Service
Att Mobile Phone Service
Cons
  • Deceptiv
  • Being told one thing
  • No help of any kind
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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