State: California City: San Francisco Clear all filters (34 of 5200 reviews match)
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AT&T pressured and badgered me for over two years to get me to switch from DSL to UVerse. I finally agreed to do it, and regretted that decision, from the first bill. Hidden costs and inconveniences of having UVerse include: modem rental fee, $9 late fee (which is more...
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#915833
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I tried to order two more services with ATT, however, I received an email informing me that the services were set up incorrectly by an employee named Joshua. Then I found out that my credit was illegally pulled without authorization. I spoke with a manger who told me...
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1.0
I didn't like
  • Dependability of managers to call back
  • Service
  • Illegal activity
#836676
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Hello, I have cancelled, returned all my devices, and done all they told me to do in order to receive my refund. after two months, November 3rd 2015, my issue was escalated with Pamela Andrews, President of AT&T Mobility. She had only refund portion of the total amount...
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1.0
#764500
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Att Account Review

Att
#640863
1.0
Details
Horrible service I am canceling all my personal and business accounts
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Yesterday I called ATT to drop long distance from my land line. I am retired and my wife and I both have cell phones. Our land line has recently been billing up to $153/mo. It took about 15 minutes to talk to a person. We have been paying $62/mo for long distance we...
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#760392
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Moved into a new development that was built over 1 year ago. AT$$T put in cabling to all homes but never connected it. So the only internet available was DSL thru them at 3mbs at 40 bucks per month. Had 50 mbs for the same price at another home via another company. ...
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#641436
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I am 71 years old, retired after a 40 year career as an IT professional, and I live on a fixed income being Social Security. I was a new customer of AT&T as of January 19th, 2015. When ordering the service from their Marketing Department they told me the rate...
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I didn't like
  • Deceptive policies
#640762
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After ATT U-Verse installation, I lost alarm system to monitoring station. Therefore, My alarm is not connected as it was with Comcast. I have been without proper service since a 5hr, yes a 5hr installation since Friday, March 13th..!! I scheduled a follow up appt on...
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Anonymous
Anonymous

I would suggest researching phone systems before changing service providers. We use a cvoip system, which is different from Telco (POTS) Plain Old Telephone System. Cvoip is c...

1.4
#609558
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Validated my account with PIN prior to chat, then had to re-validate when I was transferred. As much as I want to like AT&T (and give up on Comcast), AT&T reps are useless and the entire company's system is setup to waste consumer's time. BTW, I was told I'll...
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#507818
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I run a small business. I am relocating to a new location just few blocks from my current location. Two weeks in advance, I requested that my phone lines be transferred on a certain date. This was confirmed multiple times. So of course, my lines were "transferred"...
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Anonymous
Fati

I have my phone and internet service with AT&T since 1996, in 2011 they proposed me U-verse bundle supposed to lower my bill that was 150-160 back then. They proposed me r...

#451657
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We have been att customer for 5 years (with cellular) and 2 years (with uverse). We are moving this month and hence, scheduled a new uverse connection installation at my new place. We set up the appointment on 8/9 for 8/16 between 1-3pm. I already explained to them...
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linny1000001
linny1000001

Comcast is just as incompetent.

Anonymous
Anonymous

The old bell system was put back together as AT&T and is now owned by stockholders 70% of whom are off shore trading and holding companies. Get the picture? They care less...

#440389
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