We should all get together and do a class action law suit. We need to show the public the deceptive practices ATT customer service use.
I have unlimited data and when I tried to get free HBO included with it, I was told to create a direct tv user name and password. Then, download HBO TO GO and use the username password combination. The same day I did this, I received a bill for 10 dollars in my account. I called back and they stated that the CSR put me in a 3 month trial period with direct tv and after that it would have been 35.
When did I give them permission to charge me? I asked another ATT csr. So I gave them enough grief that she said that in a week I will receive my 10 dollars back.
Going back to where I wanted my free HBO TO GO with my unlimited data, the Csr told me that I needed to upgrade my plan and that it would only be 5 dollars more but because I have auto pay it will save me some money. So I am paying 154 plus 5 dollars = 159 then minus 10 = 149.
A few days later, I got my ATT bill and it shows my auto pay is now 189.00 dollars.
Once again, I called them and stated that they dont deal with direct tv. Was given a 30 dollar credit (which I saw in my bill inmediately) and was told that from now on, my bill will be 151. dollars monthly. Still no word on the 10 dollar refund.
Tried calling Direct tv which in turn told me they couldnt find me and referred to direct tv now. Called direct tv now and waited and waited because it was busier than usual, finally I got hang up twice. I am going to the attorney general of Oklahoma to the fraud dept and set up a complain. Once the complain is validated, I am going to set up a class action law suit against ATT inc.
I will advertise that in all social media and news paper for people that has been defrauded by ATT and has evidence of it. I have an appointment with the fraud division of the AG on Monday.
I will post my results and create a forum where we can all agree in the items we need to fight att for. I have a law firm interested in representing me but I need lots of people to bring fraud complains that we can verify and or the same pattern.
Product or Service Mentioned: Att Free Trial.
Reason of review: Poor customer service.
Preferred solution: Law suit in my behalf, no arbitration or class action law suit if enough people comes forward..
ATT Cons: No full disclosure.