Dear AT&T CEO
I write this complaint letter to you because your customer service and very poor and it happen to me.
03/17/2010 I call for my new service order of U-Verse high speed internet and my U-verse service should be up on 03/22/2010.
02/20/2010 I call customer service checking my new order status and your customer service told me everything will be on track and U-verse technician will come out to me on 02/22/2010.
02/22/2010 I wait for all morning and no one should up to install my U-verse service and I call your customer service and told me they will send someone out on Friday 02/26/2010 and I told them I want to cancel my order because I do not want to wait that long so they told me they will send someone out in the Morning 02/23/2010 and I ok too. Again I wait for all morning no one come again and call me later 1:30PM and I told your techinician no need to come because I am very upset and I don't want your service anymore. Around 2 or 2:30PM and your customer service call me back and ask me why I don't the service and cancel my order and I told your customer service that how at&t doing very poor service because I waited for my service since 02/22/2010 until 02/23/2010 no one call me and come late no call made me wait for over 1 day with nothing. She offer me the first month free and appology and I take her offer.
My speed I paid for 6 Meg Elite package and I received the service speed less than 2 Meg. The reason I find out because I went to Speedtest.net.
03/15/2010 I call your customer serive and tell your customer service that my speed is slow and less than 2 Meg. He also test remode on my speed and said AT&T site have equipments metal issued and he will send someone out to replace and fix it on 03/16/2010.
Finally, this time your techinician on time and told me the issued my internet speed is slow because the distance issued and that all I can get.
I ask him how come when you sale my service and not know that not good. Level 2 and Technician agreed if I want to get the Elite Package with 6 Meg than I have to switch to DSL Elite instead of U-Verse Elite package and I agreed. and Level 2 transfer me to Customer service to cancel my U-verse service and put new order for my DSL elite package and they told me my new DSL Internet will be install by Friday 03/26/2010.
Today 03/17/2010 Around 10:00AM I call your customer service and she told me she had to look on my account and within 30 mins looking on my acccount she told me she will call me back for status. After 5 to 6 hrs long and no one call me back and I call your customer service and I ask for my status and she told me I do no have any pending order..... That is very bad on your service your AT&T had.............. then I ask her to call tag my equipments back to at&t and she told me to ship the equipments back to your company with my Account # and Cancelled #
Product or Service Mentioned: Att Internet Service.