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In 2015, I moved my mother from her home to assisted living, she was always fiercely independent, and always insisted on paying her bills on time, this is important in the story. She was not however, computer savvy. She was a very bright woman, and a strong independent...
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1.7
I didn't like
  • Ethics
  • Billing practices
  • Customer service
#1101094
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This is the worst company i have ever dealt with. they installed my tv service in May and when they did the installer damaged my tv. it is now Sept and still they have done nothing but lie to me over and over for months. promises to call me back, to have a supervisor...
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1.0
#1100958
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TO: CONSUMER APPEALS I got new service on April 2017 - it is now September 2017 (FIVE MONTHS!!!!). ACCOUNT # 195-093-738 PHONE -954-344-6464 AND 954-344-6664 Our Caller ID doesn’t work properly for FIVE MONTHS NOW!! The called ID only works 1/2 the time - displaying it...
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1.0
#1100850
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ATT - Data usage

ATT
#1099473
Because l kept my 502 area code when l moved to the Florida Keys. ATT won't help with data overage. No Wi-Fi where l am and having to use my phone more.
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ATT - HORRIBLE 7months still trying to get fixed.

ATT
#1095243
1.8
Details
Febuary got a plan at&t won't honor there plan called two and three times a month all they want to do is argue. Jasmine in LasVegas in promo dept. Argue loves to argue.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

FIOS! Please service my area. ATT Robs Customers!

ATT
#1094510
ATT doesn't apparently appreciate and try to retain existing customers by offering fair prices. Customer care isn't empowered to help. And sadly there is no FIOS in our zip code.
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Att is a ripoff

ATT
#1091186
1.4
Details
The service is horrific and they over charge my cc refused to put money bk said I had to wait another thirty days for bill credit really
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Asked to have phone line disconnected almost 2 years ago and found out they have been billing me the entire time. The folks at the store said they were sorry but they couldn't disconnect so i called customer care (what a joke). They got it disconnected but even though...
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3.1
#1100824
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AT&T tells you one thing and then after you commit by cancelling other services, they decide that the information they told you was incorrect, they can no longer maintain the discount they told you you would keep, The service is actually more than they quoted you, etc....
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2.1
Product
I liked
  • What they told me they could do
I didn't like
  • What they actually did
#1100775
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I pay well over $250.00 a month to AT&T. This is for a landline, internet, and direct TV. You would think that AT&T could at least provide me with the four (4) local TV channels. They can provide me with numerous shopping channel's, news channels, etc. This is all...
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1.4
I liked
  • I would like to be able to watch my local nbc affiliate
  • I am still unable to receive my local nbc aaffiliate
I didn't like
  • Limited availability of customer service
#1100740
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We switched from US Cellular to AT&T because the US Cellular store left our town (and state) entirely. We didn't want to deal with problems strictly online or over the phone. We wanted to be able to walk in on a needed basis and talk to a person face to face. Since our...
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#1100700
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For years I had just ordinary phone service. I paid $$22.50 a month, month after month after month. Then last May they sent me a bill for $120. When I saw it, it was so ridiculous I assumed it was just a mistake. A month later they sent me a bill that added another $52...
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h.kitchener
h.kitchener

I thought I read somewhere awhile back about At&T increasing their landline charges substantially in different parts of the country in order to get people to drop the landline...

#1100482
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Was unhappy with a direct Tv service and 150 infomercial Chanel's Contacted them by phone. Impossible to understand heavy Indian accent obviously not US based. Was told I need to send my box in to disconnect which I did. Now I receive a bill for $400 for a disconnect...
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1.3
#1099995
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We switched from Verizon to AT&T in early June 2017 and were told once we received our final bill from Verizon all we had to do was submit the documentation to AT&T at a particular address and we should hear from them within 6 weeks! HA HA HA!!! After about a month I...
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Anonymous
Compassion

People make mistakes. Have a little compassion. Pissed of people calling them all day treating them as if everthing wrong in life is their fault. I can see how mistakes are m...

1.3
#1098874
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