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Switched my customer tv service from u200 to family plan on line. No issues. The change happened almost instantaneously. After 10 minutes i decided i did want to stay with u200 service. Lost to many channels on the family plan. The website would not let me change it...
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1.0
#1077701
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I have been a AT&T client for over 30 years, using Universe the last few years.. First, in January of 2016, I did not have internet, cable, or land service for 10 days. Each day I was told someone would resolve the issue that day...it took 10 days before an installer...
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1.0
#1077316
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I received my July 2017 AT&T u-verse bill, and it showed that I had not returned my equipment. I had returned it back in May and was told it had been received (by an AT&T representative). I then receive the July bill. I dispute the charges. I then get a phone call...
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1.3
I didn't like
  • Being disconnected from a chat trying to resolve the issue
  • Retaliation
  • Customer service
#1077118
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Att - No customer service

Att
#1047636
1.0
Since AT&T took over the service has gone down hill. All communications go thru the Philippines, with no help. This must save AT&T a lot of money, so thay can lay off USA workers and give you bad service. Like auto maker bean counters, they figure a few hundred thousand people dissatisfied means nothing.
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Att - Worst customer service ever AT&T

Att
#1046178
1.0
Trying as hard as I could to fix a problem yesterday I was transferred to ten different people over a 2 hour period and when I got to the 10th person they said wrong department and claimed to be unable to transfer. My worst day off ever. My friends visiting at the time laughed for the whole 2 hours.
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Att is tbe,worst service ever they mess with my service even when out it isn't due for 2 weeks

Att
#1041166
1.0
I think it is not ethinical to mess with. My service when i hsve,2 weeks remainjng in my bill ! I shhoukd ha e rhem kiable for empeachment of my rights!
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Att Customer Care Review

Att
#1036618
1.3
Sales rep makes false promises just to make you buy a new connection... then loyalty team comes in and says "we apologize for the wrong information " Pathetic and cheating business. If you guys can't keeep up your promise why do you even give them???
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Over the past several weeks I have been trying to get my bill cleared up.. my final bill is paid yet I am sitting in collections. Check cleared the bank two days after sending it in. No one can help me get this *** out of collections. I have been on the phone with at&t...
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1.0
I didn't like
  • Criminal billing practices
#1076350
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Internet wouldnt come up. Called them. Had to wait a while and went through a lengthy phone tree. Rep answered but didn't speak English well. I asked for a US rep. She said she would transfer but hung up on me. Called back went through same phone tree. Another person...
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1.2
#1076150
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Poor audio for entire contract. Signal on wi fi in and out. There after multiple attempts to repair. The last tech never showed. Then I filled with BBB. now they respond. But most agents argue and said I must have like the service because i ordered a movie. what?...
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1.0
I didn't like
  • Deceptiv
  • Poor customer service
  • Dishonorable
#1076039
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I would need a book or better yet a whole season of a sitcom to begin to tell the insanity of AT&T service. 2 months later, about 50 phone calls, and numerous techs to my house just to get better than 5meg (yes, I said 5) for $75 per month. Keep in mind that is crappy...
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#1075606
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we are moving to a new carrier due to att horrible service. Have simply been trying for a month to unlock a phone and all we get is *** from every one we are passed onto. stick it up you know where. will never ever, ever, ever, consider att again. Need one hundred...
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I didn't like
  • Att period
  • Evil mgt
#1075506
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I have repeated my problems so many times to ATT that my head nearly explodes every time I think about all the hours of my personal time I have wasted speaking to ATT, troubleshooting problems they have caused, etc. and the energy I spend with this service provider....
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1.6
I didn't like
  • Read review
  • Lack of concern
  • Service manage respond
#1074810
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We have been with AT&T for over 9 years. This year we added DirecTV, wireless home phone, home internet, and have 7 lines with them with an unlimited data plan. Soon after, we combined bills and it became AT&T Uverse. I downloaded the new Uverse App, since the AT&T...
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1.0
#1074198
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