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1.5 Based on 1224 reviews
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  • Customers like
    • Installation technician 17
    • Coverage area 10
    • Price 8
  • Customers don't like
    • Poor customer service 137
    • Deceptive policies 69
    • Charges 59

2 months of phone calls from direct tv , 8 times a day looking for a Kimberly, same first name sometimes different last name, after my cell phone provider did a reverse look up, it is in fact direct tv calling me, however they say they have no account with my phone number under anyones name, and will not remove my number from their misguided calling system, nor is there ever a supervisor in the building to talk to about it, I was transferred 10... Read more

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We switched to Att in October 2016 "easy simple transition" ALL LIES! we were told that our gift cards for the switch should arrive within three months. Well now its Feb. 2017 and we have yet to receive them. come to find out we were never told that we had to submit an application within the first 30 days in order to receive them. We submit the paperwork in Jan 2017 because the first rep said we could because we were never told what to do and... Read more

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so sorry....I am having *** with att. The techs on the phone or online get it wrong , now, about 75 percent of the time. I have to talk to 2 ,3 maybe 4 or more , or calls to get something resolved. These techs and sales or whatever , nowdays, know about , maybe 50 percent of what they need to know. To make matters worse. you get someone in a different country , as of lately, that can't understand u and u , that really makes, say a... Read more

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An AT&T sales agent knocked my door about 2-weeks ago and presented a good deal of AT&T Internet + DIRECTV bundle service, which could lower my monthly bundle service bill from Comcast. She said she would help me to get the refer discount after my service is activated, and also told me there would be 30-days trial period for both Internet and TV without early termination fee. I believed what she told me without asking her to write down... Read more

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  • From mobile
  • Feb 11
  • by anonymous
  • #1006441

Horrible service as new customer

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1 of 3

Have been trying to get AT&T to remove broken pole from en-front of house my for months Power company has removed thee lines Comcast has removed there lines. The only thing holding up this telephone pole is AT&T phone wire. Now I made changes to my services with AT&T and was told no more cost after I pay my bill for February and even got a $25.00 to make the changes. I paid the bill and 2 days later they demand more money right now even wanting... Read more

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I have been a so called valued AT&T costumer since 2007. So At&t remove my unlimited data and told me there was no way to give me the plan back. So I was stuck with 3 gig plan. Then i was told it was no problem just would take 72hours. Then i got tired of the lies so just let it go for a while. Now they tell me it been to long to get it back. Over 90 day so they cant do anything to help me. This is one sad excuse for costumer service. I wouldn't... Read more

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I was having problems with my home service, where my number was unlisted and recieving wrong numbers. So i changed my service to u-vers and was told by rep that no equipment was to be installed in my home. The day of the upgrade was to be done, a tech called and informed me that equiptment was to be installed. I cancelled the install order request. Then was not informed that my long distance unlimited was also disconnected at the same time. I... Read more

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  • From mobile
  • Feb 08
  • by anonymous
  • #1004976

For past 10 years we've had what i consider deceptive billing. Our on line bills do not match paper bills, charges NOT what was promised per customer service. We call and try to speak to nonenglish speaking reps. Problems schuffled around but never resolved. I HATE AT&T!!!!!!

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I did a buy 1 get 1 free last March 2016 on an Apple 6S (price over $700). in August, I went onto the AT&T app and paid off the phone. They continue to charge me though. Their explanation is that I accidentally paid off the free phone rather than the buy one and now I'm obligated to pay for both phones. I tried working with their customer service and I went back to the store where I got the phones. They acknowledge my payment but say it cannot... Read more

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