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Called AT&T as soon as I received my bill with last months charges on it. After ckecking my checkbook and saw that I had sent them a payment on the 5th called to let them know I had sent in my payment. Would they drop the late charges? No of course not. They were more...
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#1393408
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On 10/29/2018 my household received an BUNDLE package from att, upon installing the service the technician only had one box to cover our service, A three bedroom house with an living room , only have one room of service, the problem started when the order was placed,...
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#1391379
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Cant set internet up in month and half. Cant send proper tech.Been lied to the whole time.I got names and recordings.At@t teaches ataff to lie.No longer in America so no BBB to file.Still no internet aftwr ordered they ran credit 2 extra times unauthorized.Definatly...
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#1388215
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ATT - Autopay program scam

ATT - Autopay program scam
October 22, 2018 I received a letter dated Oct 17 stating my husband’s auto payment transaction had an issue and I needed to select another payment method. They give a website - att.com/autopay - for other payment options. They give no phone number. We do not use AT&T.
#1387208
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Stephanie Pantojas (in home expert chgo.) Claimed that the cell phone would be free & it would take 3 months for the statement to reflect the promised price of 72.oo plus tax. It's been 5 months & the bill is 104.00 not 72.00 as promised Numerous attempts have been...
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Anonymous
None

Care has an email address to their call back team. If the in-home agent isn’t responding then I suggest you call and request it be sent off. If not the customer service agents...

2.1
#1386933
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They told me if I did the switch they would buy me out from Verizon and they would bring my bill from 650.to 550. a month for 10 lines my bills are 800.for bad service. I am going to fight this but I think people ought to know that att are nothing but a bunch of crooks...
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Anonymous
D. Eyestone

I agree wholeheartedly! They’re awful and they do not care about their customers one iota! They are the WORST company ever!

1.0
I didn't like
  • Service and the lying
#1386720
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replaced my internet service from Infinity to AT&T 2 years ago ended up with a 24 months agreement, originally bargain for 12 mths but never fought as I thought I would sell my home after 12 months but that never happen, when Tech came to install internet I had already...
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2.5
Product
I didn't like
  • Deceptive sales practices
  • Technician always trying to upsell you something
#1385960
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I had all the codes and his birth date and ss#. But they said he has to do it. So he went down to the store and asked that the accounts be in my name because I am the user of the services so that I can cancel or keep it. This was in August. I called again and nothing...
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1.8
I liked
  • Wifi
I didn't like
  • Billing and refubd policyies
#1383150
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I can't stand at&T Also directv who is now AT&T . I became a new customer I been with dish for over 5 years never had a iissue with them. and as soon as I switch to DirecTV because of there bundle deal package where if I bundled my service the Internet the cable...
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#1380535
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ATT - Me Too! Uverse plucking my nerves.

After many technical issues with AT&T, the problem was inside my house. 1st Technician had to replace the wall jack. Said it might be the year we converted to U erse, 2012 modem. Then still had problems, so I called again, to ask if I need to order a modem. Was told Tech. had modems in his truck. Well, duhh, why didn't he replace it. Same Tech. came out. Still having problems. Need Prayers.
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1380234
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