Lindel Whf

Landline

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I would like to speak to a human not write. I'm asking for info and you ago back to serviving re requesting my credit card
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Preferred solution: Need information

User's recommendation: Be human

mack j Yhj

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Verified Reviewer
| map-marker Raleigh, North Carolina

Lies and more lies by att

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What is sad story to live. Dealing with AT&T and the hypocrisy of corporate.

America continues. I got lowered by the advertisement. Bring your account from another carrier trade your phone and no contracts. So I do that I ended up with a very rookie sales representative.

Dad spent the whole activation process with his manager on the phone. For a store of AT&T, not to have a qualified individual to sell their product in my opinion is a disgrace. Once again, cutting costs on the cost of customers. I trade my phone, which is I was promised $1000 in credit and no contract.

Now I am trying to exit AT&T simply because the cost is too high from where I was before. And they're telling me that I am in a 36-month agreement code and code. Not a contract. How is that agreement and not a contract if you're locking me in for 36 months.

I did not agree to that. The rookie sales person never told me that, and now I am stuck with you for 36 months, and you're not going to give me my thousand dollar back if I leave you in the next 2 to 3 months. That is hypocrisy and theft. I do not like when I am lied to.

I will forward this to my local Attorney General and Better Business Bureau. You cannot escape the rules and finding a loophole between a contract and an agreement. If you lock somebody for a period of time it is a contract. I don't care if I have to elevate this to the highest level of court.

This is beyond ridiculous stop lying to customers and stop manipulating people to come back to you, I am saddened that a corporation of this size have to come to this level of manipulation to earn business. Just do the right thing.

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Loss:
$1000
Pros:
  • Good signal in the area i live at only reason i switched
Cons:
  • Lies charges fees contracts under a hidden agenda agreement

Preferred solution: Full refund

1 comment
Guest

I Freaking HATE AT&T!!! All they do is lie to take your money and force you to stay committed to your contract regardless of what salesperson said or did! then you have to deal with immigrant receptionists that you cant understand who constantly repeat themselves and put you on hold for as long as they can until you get frustrated and hang up!

Charles L Pze

I was advised that the gb we have are sufficient for our use.

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We then received a bill stating that we have exceeded our data Cap and will be charged additional for any overages. When I went to the store to ask why they gave me wrong info, I was told best thing would be to take services elsewhere because of data Cap. However I called csr & was told I just need to pay addtl $30 to get unlimited data. However, none of the 4 reps were able to upgrade the account. They kept transferring to other agents & after 1hour of no help and contradicting info- I gave up.
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Loss:
$100000
Pros:
  • Okay products
Cons:
  • Lack of appreciation for customers time
  • Worst customer service on this planet

Preferred solution: Service issue resolved- simple

User's recommendation: Be ready to spend countless hours dealing with a bunch of incompetent agents who have no clue what they're doing

Wolf V The

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Verified Reviewer

Crooked Company, poor customer service

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ATT - Crooked Company, poor customer service
ATT - Crooked Company, poor customer service - Image 2
ATT - Crooked Company, poor customer service - Image 3
Original review Jan 11, 2024

FIRST, I FEEL THE BIGGER THE CORPORATIONS THE POORER THEIR PRODUCT, IN THIS CASE WIRELESS AND CUSTOMER SERVICE. STEER CLEAR FROM THIS BIG NAME, AS THEY ARE SO POPULAR THEY DONT CARE IF CUSTOMERS DISSATISFIED AND THEY DONT BOTHER ACCEPT THEIR FAULTS OR SOLVING PROBLEMS OR COMPLAINTS , BECAUSE THEY WILL LURE NEW CUSTOMERS INTO THEIR TRAP.

I was misled and overcharged $60/month since July.

I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after the fact. Although they told me at the time that if I transfer from T-Mobile to ATT and traded in my iPhone 13, I would get the IPhone 14 which I only have to pay $1/month for the IPhone, $20 discount on internet. I agreed to join ATT wireless on that day.

I did ask them if they take my old phone then, but they said I have to mail in the phone, the address would come in an email they sent.

NONE OF THIS HAPPENS EVER SINCE. I HAVE NEVER RECEIVED THE ADJUSTMENT CONTRACT EXPLAINING WHAT THEY CHARGE NOR THE ADDRESS TO SEND THE OLD PHONE BACK. IM STILL WAITING FOR THAT EMAIL THEY PROMISED TO SEND.

MY CURRENT BILL IS $120 A MONTH FOR WIRELESS PLUS $65 A MONTH FOR INTERNET.

I did check the bill $120 but not the detail charges. As I set up autopay, So I assume $120 is the total including wireless and internet which is about right.

Unbeknown to me that my husband changed the internet autopay from my credit card to his. Turned out I have been charged $120 for wireless on my credit every month and my husband has been charged $65 for internet every month.

I called att customer service which is overseas, can barely understand what they said, waited for more than 1 hour they gave me solutions which favored them. I was not satisfied with their solutions which were ridiculous. I asked for supervisor waited more than an hour, 1h 11 minutes to be exact, till I had to go to work, still NO supervisor.

Wasting my time.

BY THE WAY THEIR PHONE SERVICE IS VERY POOR. MY PHONE HAS NEVER GOTTEN TO 3 BAR SIGNAL. I had attached the pic of PHONE SIGNAL AND RSRP. MY PHONE RSRP WAS -116 AT THE MOMENT OF WRITING THIS REVIEW.

FOR COMPARISON, RSRP IS BETWEEN. -110 to -50, the closer to -50 means you have strong signal. Mine has never reached -110.

FYI, I live in the middle of the city not mountains or under a rock.

IN MY OPINION, ATT IS A SHADY, CROOKED CORPORATION. ONCE THEY MISLEAD TO LURE YOU TRANSFER TO THEIR COMPANY, EVERYTHING HAPPENS AFTER THAT IS YOUR FAULT EVEN THEY MISLEAD CLEARLY THATS ON THEM.

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Cons:
  • Poor signal
  • Bad customer service
  • Misleading

Preferred solution: ATT honors what they promised and I agreed as their employee made mistake or lied, that is on ATT. 1: adjust to $1/month for iPhone onward. 2: $70/month for ATT WIRELESS. 3. Credit overcharged amount on wireless.

User's recommendation: Stay away from ATT, the bigger the company the poorer their products, in this case wireless and customer service.

Gloria L Ukx

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Verified Reviewer
| map-marker Shawnee, Oklahoma

I talked to customer service over the phone. Why do I now have to go to a AT&T store to get this matter resolved.

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It is so easy to get help over the phone giving all your information to them but can't help you no longer because you can't remember a pass code. Now I have to go to a At&t store to resolve a matter that never exist when it could of been handled the same way, over the phone. I don't have transportation to go a At&t store. I would have to take Uber at my expense
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User's recommendation: At&t is not the best

Anonymous
map-marker Lincolnton, North Carolina

Internet

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If you need support outside of hours, you're f****'d with BellSouth. What kind of service provider doesn't have a 24 hour customer support system in place? The kind that doesn't need to be in f*****'ng business. That kind.
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User's recommendation: STAY AWAY

Ben Millan

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Verified Reviewer
| map-marker Navarre, Florida

Impossible to get customer service

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I just spent over an hour of my life trying to get customer service for my Internet. It's a very simple problem, some websites are loading, others aren't. I was transferred about six times, given the wrong phone number several times, told to go to the website(while my Internet was NOT working) and asked repeatedly if I could be transferred to someone in the U.S., only to be given a wrong number to call and transferred back to someone in the Philippines or India.
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User's recommendation: Take your business elsewhere, get a written guarantee you can get ONSHORE customer service.

Brian N The

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Verified Buyer
|

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Verified Reviewer

HORRIBLE SERVICE

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ATT - HORRIBLE SERVICE
ATT - HORRIBLE SERVICE - Image 2
ATT - HORRIBLE SERVICE - Image 3
Updated by user Dec 16, 2023

Same story

Original review Dec 16, 2023
First of all I'm disabled, secondly I had the Afforadble connectivity program, supposed to be free. Now their saying I owe them $80. I returned the router and even have a letter saying there would be a full refund. they just kept adding $35 a month to my bill when i could NOT pay. I have been completely broke for 6 months!!!
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Preferred solution: Full refund

User's recommendation: Fast, but is it worth it?

Anonymous
map-marker New York, New York

It took me 6 times to report identity theft that AT&T is Totally responsible for data breach

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Identity theft Fraud allowed by AT&T ! Its impossible for a customer service to be ignorant, it reroutes my report and then tells me the site is down! All you know is how to collect money that site is never down ! I am reporting your company to consumers identity theft! Your customer and your service was trained all different ways! Every day its a different issue! I spent hours, changing the chip in the phone and getting a new number that is full of messages and fraud! I demand a 6 months refund! Your company is beyond repair
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User's recommendation: Never

Rhonda T Ofy

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Verified Reviewer
| map-marker Anderson, South Carolina

Damaged---got no help from your 2 Philippine associates. I'm in SC and no one assisted me in solving my problem. I waited on hold for 25 minutes and finally hung up in frustration.

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A digital cable box was placed in my yard without notification or permission. We want it removed and put on the neighboring subdivision that is under construction where it should have been placed.
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Loss:
$6

Preferred solution: We want the ugly green gray digital box removed from our the left side of my front yard, as it was before.

User's recommendation: Make sure you have a phone # where you can be reached.

Dan B Dwg

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Verified Reviewer
| map-marker Phoenix, Arizona

DNS email issue

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You seem to have a DNS issue that is preventing us from sending emails to your customers. We're receiving the following error for any email sent to an att.net and bellsouth.net email address- "Reason: Remote host said: 451 4.1.8 Domain of sender address sales@***.com does not resolve" GoDaddy confirmed that our DNS is set up correctly. Can you please look into this asap?
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User's recommendation: don't use their email service since they cannot resolve their own DNS issues

Joanne F Ypq

Getting a runaround to release my number

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I have been on the phone for two days now for 4 to 6 hours to get my phone number released back to a landline and no one has been able to help. Each time, I have talked to at least 4 to 8 people. This is awful and no consumer should go through what I have been through these two days.
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Cons:
  • At the moment it is a con

Preferred solution: Fix the problem

User's recommendation: Write a complaint

Anonymous
map-marker Memphis, Tennessee

Can't get customer Service get disconnected call dropped

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Customer Service This is America an English speaking country where are our representatives be careful not to overload our systems and you will not close entry into America What you trying to do destroy America
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Joseph W Nkl

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Verified Reviewer

I’ve tried everything to get in touch with somebody. I cannot get in touch with customer service. I cannot get in touch with anybody at all.

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Im trying to get my old phone number back and cannot seem to get it for any reason theres nobody I can even talk to
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Preferred solution: My phone number back

User's recommendation: I would never recommend this company

Anonymous
map-marker Dallas, Texas

Extra charges

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See how much it cost to travel outside the US on a cruise. Only options for a 30 day international calls. They will not do anything less. AT&T has no business talking about how other people charge extra money.Z.
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User's recommendation: Switching services