ATT
Reviews and Complaints
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Preferred solution: Need information
User's recommendation: Be human
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Verified Reviewer | Raleigh, North CarolinaLies and more lies by att
What is sad story to live. Dealing with AT&T and the hypocrisy of corporate.
America continues. I got lowered by the advertisement. Bring your account from another carrier trade your phone and no contracts. So I do that I ended up with a very rookie sales representative.
Dad spent the whole activation process with his manager on the phone. For a store of AT&T, not to have a qualified individual to sell their product in my opinion is a disgrace. Once again, cutting costs on the cost of customers. I trade my phone, which is I was promised $1000 in credit and no contract.
Now I am trying to exit AT&T simply because the cost is too high from where I was before. And they're telling me that I am in a 36-month agreement code and code. Not a contract. How is that agreement and not a contract if you're locking me in for 36 months.
I did not agree to that. The rookie sales person never told me that, and now I am stuck with you for 36 months, and you're not going to give me my thousand dollar back if I leave you in the next 2 to 3 months. That is hypocrisy and theft. I do not like when I am lied to.
I will forward this to my local Attorney General and Better Business Bureau. You cannot escape the rules and finding a loophole between a contract and an agreement. If you lock somebody for a period of time it is a contract. I don't care if I have to elevate this to the highest level of court.
This is beyond ridiculous stop lying to customers and stop manipulating people to come back to you, I am saddened that a corporation of this size have to come to this level of manipulation to earn business. Just do the right thing.
- Good signal in the area i live at only reason i switched
- Lies charges fees contracts under a hidden agenda agreement
Preferred solution: Full refund
I was advised that the gb we have are sufficient for our use.
- Okay products
- Lack of appreciation for customers time
- Worst customer service on this planet
Preferred solution: Service issue resolved- simple
User's recommendation: Be ready to spend countless hours dealing with a bunch of incompetent agents who have no clue what they're doing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCrooked Company, poor customer service
FIRST, I FEEL THE BIGGER THE CORPORATIONS THE POORER THEIR PRODUCT, IN THIS CASE WIRELESS AND CUSTOMER SERVICE. STEER CLEAR FROM THIS BIG NAME, AS THEY ARE SO POPULAR THEY DONT CARE IF CUSTOMERS DISSATISFIED AND THEY DONT BOTHER ACCEPT THEIR FAULTS OR SOLVING PROBLEMS OR COMPLAINTS , BECAUSE THEY WILL LURE NEW CUSTOMERS INTO THEIR TRAP.
I was misled and overcharged $60/month since July.
I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after the fact. Although they told me at the time that if I transfer from T-Mobile to ATT and traded in my iPhone 13, I would get the IPhone 14 which I only have to pay $1/month for the IPhone, $20 discount on internet. I agreed to join ATT wireless on that day.
I did ask them if they take my old phone then, but they said I have to mail in the phone, the address would come in an email they sent.
NONE OF THIS HAPPENS EVER SINCE. I HAVE NEVER RECEIVED THE ADJUSTMENT CONTRACT EXPLAINING WHAT THEY CHARGE NOR THE ADDRESS TO SEND THE OLD PHONE BACK. IM STILL WAITING FOR THAT EMAIL THEY PROMISED TO SEND.
MY CURRENT BILL IS $120 A MONTH FOR WIRELESS PLUS $65 A MONTH FOR INTERNET.
I did check the bill $120 but not the detail charges. As I set up autopay, So I assume $120 is the total including wireless and internet which is about right.
Unbeknown to me that my husband changed the internet autopay from my credit card to his. Turned out I have been charged $120 for wireless on my credit every month and my husband has been charged $65 for internet every month.
I called att customer service which is overseas, can barely understand what they said, waited for more than 1 hour they gave me solutions which favored them. I was not satisfied with their solutions which were ridiculous. I asked for supervisor waited more than an hour, 1h 11 minutes to be exact, till I had to go to work, still NO supervisor.
Wasting my time.
BY THE WAY THEIR PHONE SERVICE IS VERY POOR. MY PHONE HAS NEVER GOTTEN TO 3 BAR SIGNAL. I had attached the pic of PHONE SIGNAL AND RSRP. MY PHONE RSRP WAS -116 AT THE MOMENT OF WRITING THIS REVIEW.
FOR COMPARISON, RSRP IS BETWEEN. -110 to -50, the closer to -50 means you have strong signal. Mine has never reached -110.
FYI, I live in the middle of the city not mountains or under a rock.
IN MY OPINION, ATT IS A SHADY, CROOKED CORPORATION. ONCE THEY MISLEAD TO LURE YOU TRANSFER TO THEIR COMPANY, EVERYTHING HAPPENS AFTER THAT IS YOUR FAULT EVEN THEY MISLEAD CLEARLY THATS ON THEM.
- Poor signal
- Bad customer service
- Misleading
Preferred solution: ATT honors what they promised and I agreed as their employee made mistake or lied, that is on ATT. 1: adjust to $1/month for iPhone onward. 2: $70/month for ATT WIRELESS. 3. Credit overcharged amount on wireless.
User's recommendation: Stay away from ATT, the bigger the company the poorer their products, in this case wireless and customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Shawnee, OklahomaI talked to customer service over the phone. Why do I now have to go to a AT&T store to get this matter resolved.
User's recommendation: At&t is not the best
Internet
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Navarre, FloridaImpossible to get customer service
User's recommendation: Take your business elsewhere, get a written guarantee you can get ONSHORE customer service.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE SERVICE
Same story
Preferred solution: Full refund
User's recommendation: Fast, but is it worth it?
It took me 6 times to report identity theft that AT&T is Totally responsible for data breach
User's recommendation: Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Anderson, South CarolinaDamaged---got no help from your 2 Philippine associates. I'm in SC and no one assisted me in solving my problem. I waited on hold for 25 minutes and finally hung up in frustration.
Preferred solution: We want the ugly green gray digital box removed from our the left side of my front yard, as it was before.
User's recommendation: Make sure you have a phone # where you can be reached.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaDNS email issue
User's recommendation: don't use their email service since they cannot resolve their own DNS issues
Getting a runaround to release my number
- At the moment it is a con
Preferred solution: Fix the problem
User's recommendation: Write a complaint
Can't get customer Service get disconnected call dropped
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI’ve tried everything to get in touch with somebody. I cannot get in touch with customer service. I cannot get in touch with anybody at all.
Preferred solution: My phone number back
User's recommendation: I would never recommend this company
Extra charges
User's recommendation: Switching services
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I Freaking HATE AT&T!!! All they do is lie to take your money and force you to stay committed to your contract regardless of what salesperson said or did! then you have to deal with immigrant receptionists that you cant understand who constantly repeat themselves and put you on hold for as long as they can until you get frustrated and hang up!