Anonymous
map-marker Athens, Georgia

Phone not working

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The phones have been working since Tuesday November 9, 2021. I got a call from the technician who said there was a problem with the connections in Birmingham, Alabama. I would have never guessed that.
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Susan C Utn

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Verified Reviewer

AT&T supports the OAN Network I will not be associated with AT&T any more.

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I have learned that AT&T supports the OAN Network. I refuse to be associated with a Company that financially supports such a heinous business. Unfortunately, I have found that while AT&T will allow me to leave the service, they will not unlock the phone with a remaining balance until the last bill is paid. Therefore, in reality, AT&T is preventing me from leaving, which I believe, although I am not a student of the Constitution, is a violation of the 14th Amendment or the Commerce clause. I want to leave AT&T. I want the balance of the phone to be on the final bill, which is automatically withdrawn from my account anyway. I want corporate to make this happen.
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Loss:
$1750
Cons:
  • Not one person has a clue
  • Bad company
  • Upper management was not available to assist

Preferred solution: I would like to have the balance owed on a phone applied to my final bill.

User's recommendation: LEAVE AT7T IMMEDIATELY

Lorenzo C Ofp

I need my puk number

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I was a *** n I locked my sims. I know it wont happen again and if it does Im a total idiot. But who knows
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Preferred solution: Apology

Melvin C Uho

My phone

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Want to upgrade my phone to a new phone also I get my iPhone wet and need a new one ASAP with a waterproof case.
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Preferred solution: Deliver product or service ordered

User's recommendation: Good service

Anonymous

Have not heard or sent anyone looking at the situation

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Reported tree branch hanging over art lines. Talked to representative to explain situation was told she would pass it on
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Pros:
  • Most of the agents spoke english fluently enough
Cons:
  • Supposed agreement

User's recommendation: Call with a complaint

Vickie P Hdn

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Verified Reviewer
| map-marker Alvin, Illinois

I want to change my phone number.

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I want to change my phone number as soon as I can as long as it wont mess anything up on my phone (downloaded etc.) I just want to simply change my phone number. I dont want to lose any apps or anything that is important to me. Please let me know asap if this can be done. Thank you
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User's recommendation: Maybe

Anonymous
map-marker Bedford, Texas

Quinn saved the day

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Quinn at the Melbourne sales office saved the day after I was earlier sent to Best Buy by the first person I spoke to at that office. Best Buy set my phone up properly. I went back to ATT and Quinn saved the day by showing me how to manage the phone.
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User's recommendation: Keep Quinn and teach others not to be dismissive to customers.

Gracie G Qgw

Left stuck with a phone they locked that I had paid for

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Updated by user Aug 21, 2021

Called and begged with customer service and management and got absolutely nowhere. They have no empathy in or understanding.

Our phones were on someone else’s account that had 6 pounds altogether. When they stiffed the phone company a $2000 bill our phones even though our phones were paid for we’re locked, they would not put the bill and phone number and phone service in our name leaving the remainder balance due to go to collections with her department on the person who stiffed them on the account to begin with

Original review Aug 21, 2021
OK here is what happened. My husband and I and one of my daughters had bought phones through AT&T and was added to my other daughters account with AT&T. She had six lines all together with AT&T including our three. My daughter had gotten behind on two or three of the payments even though we had to give it in a money for them . Which resulted in a $2500 balance owed due on the account. Instead of deciding to catch it up or pay it my daughter decides to go to Verizon purchase new phones through them and leave AT&T. Meaning my husband and I and my other daughter as well as the other people she had phones on her account for were left hanging with a $2500 balance on the account which resulted in all of our phones being shut off and all of our phones being locked meaning we could not The cell phones we have to another cell phone company and have service put on them through somebody else or have AT&T just put the telephones in our names and let us start an account paying for our own phones with them. They said the phones would remain locked until the entire balance of the bill was paid in full. Even though all of the other phones were not the account owners phone. I cant pay that much to catch a phone bill up that was not mine to begin with. Furthermore my phone and my husbands phone and my daughters phone were paid off its not like on the phones still with AT&T. We had paid them off. They locked our telephones anyway. Meaning my paid for phone is useless I cant take it anywhere else. Which means we will have to purchase all new cell phones and go to a whole Nother company which is a lot of trouble we were not expecting or counting on having to deal with. And Apple phones are extremely expensive we cant afford to do so so my husband and I and my daughter or without cell phones now. I know a lot of this is my daughters fault but I dont understand why AT&T could not understand and at least put our three phones on their own account under our name and let us pay for our phones fromPoint further. And leave the balance and turn it into collections on my daughter for that her balance she had accrued. They would not reason or listen
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Loss:
$2000

Preferred solution: Let the company propose a solution

User's recommendation: Don’t have several phones on your account just do phones for yourself

Anonymous
map-marker Morgan City, Louisiana

Trying to get new number

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Spam and unknown numbers keep calling me and hanging up. I would pleased to get a new number if I can. Thanks
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Muhammad Oah
map-marker New Braunfels, Texas

Need phone bill from 1996

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I have money owed to me from services in 1996, but in order to claim it I have to have a bill from southwestern bell showing I had services with them at that time . The billing department told me that they could only access bills to 8 years back. So my money owed to me is unclaimable due to their not archiving necessary information on previous accounts past 8 years. WtfAngry
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User's recommendation: Forget about getting what's owed to you.

Anonymous
map-marker Lake Stevens, Washington

Iphone 12

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I ordered a purple one w/256k online. It took 4.5 days to get here arriving Monday of this week. First it froze up at the end of copying data from my old phone. As a result, I had no phone nor could I send messages. The next day (Tues) it took over an hour on the website plus a couple of calls to 611, plus a trip to the AT&T Corp store. They get it unlocked and I return home only to find that the touchscreen locked up every time I laid it flat. That took yet several more hours of online & customer service at 611 only to be told by the advanced service team that it was broken and needed to be exchanged. However I wasn't allowed to take it to a store; I have to mail it back and wait for the new one to arrive ... because it was purchased online (thats a VERY stupid rule!!!) That flat out didnt work for me, so on Wednesday I made yet another call to 611 for special permission to return it to a store, which they finally grant. So back I go to the store only to find out that they dont have it in stock, nor does any Corp Store within 50 miles. I became so angry and frustrated that I just gave up and cancelled the entire purchase on the way home from the store. I got home and moved all my info back to my old phone but of course this didnt go smoothly either, requiring more time w/ the customer service - finally the brilliant one who told me I could've just switched the cards! I could have avoided 95% of this if only someone had bothered to tell me that sooner. I figure this whole nightmare took at least 50+ hours of time and 3 trips to an AT&T store and I admit Im less than thrilled. Verizon and Samsung are looking better all the time Sorry. Thats just how I feel .
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User's recommendation: Try swapping cards first if possible!!!

1 comment
Guest

No one cares

Terri O

Great customer service

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I had a bad experience at one of your locations, but decided to visit another one and got excellent service by Dylan T definitely a great experience
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Preferred solution: Let the company propose a solution

Anonymous
map-marker Indianapolis, Indiana

Not enogh information

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Failed to tell us that local channels were not included.
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User's recommendation: Ask about local channels.

Anonymous
map-marker Orange, Texas

No internet

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service restarted told I was overloaded for router i have
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User's recommendation: pretty good

Anonymous
map-marker Georgetown, South Carolina

Wonderful service

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I have a new phone and needed help with setting it up from my old phone. I am older and do not understand a lot about all of this. I made an appointment at our at&;;t office on hwy 17 in North Myrtle Beach S.C. The young man, Travis that help me was such a nice young man. I could not have ever ask for anyone any better. If only all businesses could have employees like he is. He made my problem to be 'no' problem. GREAT EMPLOYEE
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User's recommendation: ASK FOR TRAVIS IF YOU ARE IN NORTH MYRTLE BEACH S.C