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Contact ATT Customer Service

How to Reach a Person at ATT

Verified Contact Information

Toll-Free Number:

  • 1-888-333-6651
    Wireless
Call Now
Send Message

Customer Service:

  • 1-800-901-9878
    ATandT Prepaid
  • 1-800-288-2020
    DIRECTV®, U-verse® TV, DSL, Dial-up, Internet, Digital Phone
  • 1-866-975-0050
    Prepaid Wireless Home Phone
  • 1-877-782-8870
    Wireless: Check Order Status
  • 1-314-925-6925
    Wireless: Support for Travel Abroad
  • 1-800-331-0500

Accessibility:

  • 1-866-241-6567
    Customer With Disabilities (TTY)
  • 1-866-241-6568
    Customer With Disabilities (Voice)
  • 1-800-772-3140
    Disability and Aging Center

Accounting/ Billing:

  • 1-800-999-5445
    Enterprise Billing, Payments, New Service and Upgrades

Discounts/ Rewards/ Cashback:

  • 1-800-288-9983
    Rewards Center

Investors/ Franchising:

  • 1-210-821-4105

Investors/ Franchising:

investr@att.com
Institutional Investors

Legal:

askprivacy@att.com
Privacy Inquiries

Media:

genmedia@list.att.com
info@att.com
copyright@att.com
Copyright Infringement Inquiries

ATT Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ATT Phone Number
1 (888) 333-6651
Average Hold Time
00:05:30
Average Calls duration
6 minutes
Most Popular ATT Email Address
info@att.com
ATT Live Agent Availability
9% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact AT&T Customer Service?

Contacts

You can call AT&T customer service through the phone numbers provided on their support page. There are different ATT customer service phone numbers for various product and service categories.

AT&T Support Phone Numbers:
Wireless AT&T support: 800-331-0500 or 611 from a mobile device.
Bill, account & tech support: 800-288-2020.
AT&T customer service phone number for new service: 866-861-6075.

Live chat is one of the easiest ways to contact AT&T customer support. You can access the ATT customer service chat service easily by clicking on the live chat icon near the bottom of the page, on the right-hand side.

The best way to reach out to ATT support on social media is to start direct messaging them on Twitter or Facebook.

On Facebook, consumers often leave their questions and complaints as a comment on the most recent post. The AT&T customer service responds by asking them to reach through direct messaging.

The company has two Twitter pages – a corporate page (@ATT) and a page dedicated to customer support (@ATTHelp). Although customers contact ATT through both pages, they recommend reaching out on the help page for customer support.

Working Hours & Locations

Att is operational five days a week. The opening and closing hours to contact the support ATT team are from 7:00 AM to 7:00 PM CDT.

Account, Refund & Others

According to ATT.com., the forum serves as a 24/7 online social site where community members can engage and interact with each other.

It is designed to enable customers to find answers to questions about various ATT products, services, and processes. Forum participants can ask and respond to each other questions. They can also get tech support and share tips and tricks. Aside from discussions, some consumers also post their ATT complaints on the forum.

Note that there is no way to contact ATT customer support on the forum.

If you don’t get assistance through the other ATT customer service channel, consider reading answers to questions similar to yours by other customers.

If you want to cancel Att Internet services permanently:
1. Call the Att helpline at 1-800-288-2020. If you have an Att email account, wait 30 to 60 days after cancelling the service to delete it.
2. To do this, head to Profile and select Contact info.
3. Click on the Email tab, and under email account, select Manage.
4. Select Delete Account and click OK.
5. Confirm that the Status at the bottom of the User Information section now reads Disabled.

To unlock an ATT phone, you have to submit a request online. Go to the official website and navigate to Device Unlock. Click Start an unlock request and follow the prompts. Before you start the process, check the eligibility criteria. It usually takes a few minutes to approve your unlock request, but it can take up to 48 hours. If you don't get an update, dial the ATT internet contact number.

Download the Smart Home Manager app from the Apple App Store or Google Play Store to change your Att Wi-Fi password. First, sign in to Smart Home Manager, go to My Wi-Fi card, and choose Change next to the name or password. You can erase the existing password and set a new one. Click Save to confirm the change. If you encounter any problems, contact the support ATT team.

Returning AT&T equipment involves various factors. So call the ATT helpline at 1-800-288-2020. You must share your email or mailing address, and the AT&T internet contact team will update you on exactly what to return. The process varies for AT&T internet, Phone—Advanced, or U-verse TV service.

Att is one of the largest telecommunications companies in the world. Its top individual shareholders are David McAtee, Jeremy Legg, and Michael McAllister. Att also has institutional shareholders: Vanguard Group Inc., BlackRock Inc., and State Street Corp.

PissedConsumer Club

Contact Information

ATT Website:

ATT Help Center:

Corporate Office Address:

AT and T Inc.
1277 Lenox Park Blvd NE
Atlanta, Georgia 30319
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 7:00pm

More contact details

How Customers Rate ATT Support?

4.7 / 5
Good

Based on 8.6K calls to ATT customer support through PissedConsumer.com and 6 survey responses.

Total Calls
8.6K
Avg Call Duration
05:49
Issues Resolved
9%

Why Customers Call ATT?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 23%
  • Payments and Charges 21%
  • Product/ Service 16%
  • Account 12%
  • Request for Information 8%
  • Staff 7%
  • Activation/ Cancellation 5%
  • Return/ Replace 3%
  • Cards 2%
  • Shipping and Delivery <1%
  • Phone & Devices <1%
  • Refund <1%
  • Website/ Application <1%
  • Streaming Services <1%
  • Employment <1%
  • Fraud & Security Issues <1%
  • Questions About an Order <1%
  • Claims & Legal Issues <1%

Customer Inquiries & Issues

23%
  • "phone"
  • "Fiber optic line to house needs rerouted"
  • "iPhone 18"

Payments and Charges

21%
  • "Billing"
  • "Billing incorrect"
  • "Was payment paid"

Product/ Service

16%
  • "Very upset with a&t"
  • "No internet"
  • "Internet is not working"

Account

12%
  • "Phone locked"
  • "Take watch off my account"
  • "Unresolved switcher balance offer"

Request for Information

8%
  • "Ask about my bill"
  • "ATT made a mistake and gave an ATT customer my mother's c-spire number that she has had for 21 years. She was able to get her number back but now she cannot receive calls from any ATT customers. She has gone to ATT for help and they told her they"
  • "Need to know my monthly bill is"

Staff

7%
  • "Cell phone service."
  • "I am trying to get my LANDLINE telephone service (which is currently with Google) transferred to AT&T landline. I will need a technician to come to my home. I have already transferred my Internet from Google to AT&T."
  • "Phone service"

Activation/ Cancellation

5%
  • "Activation"
  • "Cancelar servicio"
  • "Cancelling contract"

Return/ Replace

3%
  • "Number change"
  • "To change payment"
  • "Change itinerery"

Cards

2%
  • "I need my transfer pin and pin number to transfer to another server please"
  • "Unlock SIM card"
  • "Redeeming a phone card ti activate phone"

Shipping and Delivery

<1%
  • "International package is not working"
  • "Phone not delivered"
  • "They mislead the package being sold"

Phone & Devices

<1%
  • "Lost phone"
  • "Voicemail"
  • "New phone"

Refund

<1%
  • "Refund for cell phone and internet service"
  • "Refund"
  • "I need a refund"

Website/ Application

<1%
  • "Getting message saying something went wrong"
  • "Email not loading"
  • "My att app and email is messed up"

Streaming Services

<1%
  • "Direct TV box"
  • "Have had problems with my tv for 3 months"
  • "Add another channel"

Employment

<1%
  • "I need to pay off my phone and get it unlocked"
  • "My 401k employee payout"
  • "Need to pay off a phone"

Fraud & Security Issues

<1%
  • "Possible scam"
  • "Stolen"

Questions About an Order

<1%
  • "Order problem"
  • "My order"

Claims & Legal Issues

<1%
  • "File a claim"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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