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paid off all balances with ATT but new server could not activate because ATT had a lock on the phone.
A full week with no phone and being told the code will be available in 24 hrs day after day
Having to drive to the local ATT store everyday to use THEIR phone to call for assistance, with no real help or concern to get my phone unlocked.
I even had my worst fear come true; a medical emergency and NO phone to call my Dr.
I had to go knocking on doors Sun. to find a neighbor at home to make a call!
My Dr.

sent me to the emergency room!
ATT should be ashamed! Disgraceful!
I finally gave up and spent money I don't have to buy an unlocked phone @ best buy
I never had a problem with ATT; but had to switch to another carrier strictly for economic reasons, after this experience I'm glad to be done with them!!

Weve been with AT&T for 20+ years. If you think that would hold some weight when inquiring about a refund for the very first time, youd be wrong.

There was an unfamiliar line I noticed on my bill. After asking the other 3 people on the plan, they didnt recognize it either. We realized we had been paying for this line for over a year and 1/2! Zero data, zero usage, didnt have the device, never ordered the line.
Now, if youre thinking How could you possibly pay for a line for that long without noticing ?

Well, Ill tell you. We alternate who pays the bill, and have various iPads, iPhones, watches, kindles, each requiring a line of service. Each person that saw this unfamiliar line figured it belonged to the other.
I called AT&T immediately upon realizing we never ordered this line, I thought theyd be apologetic and refund the many months we paid $40 (totaling over $1,000). After dealing with them for 2 weeks, I have to laugh at my own naivety.
Yes, I understand the fine print, and signing without reading it.

However, on the receipt I signed at the physical store, this line was not on there. Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat.

Ah.. but I had screen shots!
Unfortunately, (I now hate that word, as it was used at the beginning of every other sentence when dealing with these crooks) they couldnt accept my screen shots with their system setup (they are a telecommunication conglomerate, correct?) when all was said and done, getting them to cancel the line was a chore.
Here's my main point: AT&T alerts you when your bill is almost due, due, overdue, when your data is overused, and whenever else they want to inform you about your account. Why, then, would they not alert a customer whose usage was at 0, remained at 0, for 18 months? They dont even try to humor us customers, they just steal (thats right, steal.

It was a problem on their end from the start. To take money from unsuspecting customers, month after month without authorization to do so, is stealing) our money and line their pockets.
Youd think they could at least provide decent service. If you agree, youd be wrong, yet again. Weve had more service issues than we care to remember.

This is beyond frustrating. I work too hard to just give my money to a giant corporation like AT&T.

I know were not alone in this. If anyone is interested in filing a class action with us, respond to this ASAP, as it will be in the works shortly.

Poor customer service trying to cheat me wouldnt allow me to speak with supervisor rude nasty dont buy a phone from their company even if you have ATT service do not do business with this company

I came into the store to get an estimate for a new line. The associate Jessica proceeded to get our information and actually opened a new account that we DID NOT ask for.

When we got the estimate we told her that we would think about it. She did not say that she had opened a new account and turned off the service on the phone! SAID NOTHING. We went to T-Mobile got a LOWER estimate and started to transfer the phone and couldnt because ATT opened an account.

We went back to ATT spoke to the manager Kim to reopen the account. She reopened the account but ATT couldnt give us a transfer pin because we had to wait 24 hours per Kim. WRONG information we had to wait 48 hours. Went back 48 hours and still the system would not allow us to get a transfer pin!

We have to wait ANOTHER 48 hours 4 days now!!! So T-Mobile showing great customer service is holding an old phone that should have been turned in for 4 days. Tomorrow 2/22 is 4 days. ATT store 11939 Lake June Balch Springs, TX.

Kim the manager bad service Jessica associate worse customer service.

Please train your associates!! Already filed a complaint waiting to escalate.