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Contact ATT Customer Service

ATT Phone Numbers and Emails

Toll-Free Number:

  • (888) 333-6651
    Wireless
Call customer service
Send Message

Customer Service:

  • (800) 901-9878
    ATandT Prepaid
  • (408) 962-1025
    ATandT Prepaid: Support for Travel Abroad
  • (800) 651-1111
    ATandT TV Help: Disability Resources (Voice)
  • (866) 435-3264
    Dial-Up: Billing and Payments
  • (855) 288-2727
    Digital Life: Monitoring, Bill and Account
  • (800) 288-2020
    DIRECTV®, U-verse® TV, DSL, Dial-up, Internet, Digital Phone
  • (866) 975-0050
    Prepaid Wireless Home Phone
  • (800) 331-0500
    Wireless Home Phone and Internet
  • (877) 782-8870
    Wireless: Check Order Status
  • (314) 925-6925
    Wireless: Support for Travel Abroad

Accessibility:

  • (866) 241-6567
    Customer With Disabilities (TTY)
  • (866) 241-6568
    Customer With Disabilities (Voice)
  • (800) 772-3140
    Disability and Aging Center

Accounting/ Billing:

  • (800) 999-5445
    Enterprise Billing, Payments, New Service and Upgrades

Discounts/ Rewards/ Cashback:

  • (800) 288-9983
    Rewards Center

Investors/ Franchising:

  • (210) 821-4105

Sales/ Reservations:

  • (877) 990-0041
    Fixed Wireless Internet Service (English)
  • (877) 990-0046
    Fixed Wireless Internet Service (Spanish)
  • (866) 861-6075
    U-Verse High Speed Internet
  • (844) 827-7057
    U-Verse TV

Technical Support:

  • (866) 294-3464
    Connectech Paid

ATT Emails:

Customer Service
Smart Home Manager
Investors/ Franchising
Institutional Investors
Legal
Privacy Inquiries
Media
info@att.com
copyright@att.com
Copyright Infringement Inquiries
privacypolicy@att.com
Privacy Inquiries
Is this your business?

ATT Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • ATT Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call ATT is 8883336651. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.

  • Be prepared for the call as ATT may ask you for the following information to identify you as a customer: first and last name, phone number or address or zip code.

View full overview ›

How to Contact AT&T Customer Service?

Most Popular Number:

(888) 333-6651
Wireless
Total calls: 4 543 Issues resolved: 127 Last call: Oct 24, 2025

You can call AT&T customer service through the phone numbers provided on their support page. There are different ATT customer service phone numbers for various product and service categories.

AT&T Support Phone Numbers:
Wireless AT&T support: 800-331-0500 or 611 from a mobile device.
Bill, account & tech support: 800-288-2020.
AT&T customer service phone number for new service: 866-861-6075.

Live chat is one of the easiest ways to contact AT&T customer support. You can access the ATT customer service chat service easily by clicking on the live chat icon near the bottom of the page, on the right-hand side.

According to ATT.com., the forum serves as a 24/7 online social site where community members can engage and interact with each other.

It is designed to enable customers to find answers to questions about various ATT products, services, and processes. Forum participants can ask and respond to each other questions. They can also get tech support and share tips and tricks. Aside from discussions, some consumers also post their ATT complaints on the forum.

Note that there is no way to contact ATT customer support on the forum.

If you don’t get assistance through the other ATT customer service channel, consider reading answers to questions similar to yours by other customers.

The best way to reach out to ATT support on social media is to start direct messaging them on Twitter or Facebook.

On Facebook, consumers often leave their questions and complaints as a comment on the most recent post. The AT&T customer service responds by asking them to reach through direct messaging.

The company has two Twitter pages – a corporate page (@ATT) and a page dedicated to customer support (@ATTHelp). Although customers contact ATT through both pages, they recommend reaching out on the help page for customer support.

If you want to cancel Att Internet services permanently:
1. Call the Att helpline at 1-800-288-2020. If you have an Att email account, wait 30 to 60 days after cancelling the service to delete it.
2. To do this, head to Profile and select Contact info.
3. Click on the Email tab, and under email account, select Manage.
4. Select Delete Account and click OK.
5. Confirm that the Status at the bottom of the User Information section now reads Disabled.

To unlock an ATT phone, you have to submit a request online. Go to the official website and navigate to Device Unlock. Click Start an unlock request and follow the prompts. Before you start the process, check the eligibility criteria. It usually takes a few minutes to approve your unlock request, but it can take up to 48 hours. If you don't get an update, dial the ATT internet contact number.

Download the Smart Home Manager app from the Apple App Store or Google Play Store to change your Att Wi-Fi password. First, sign in to Smart Home Manager, go to My Wi-Fi card, and choose Change next to the name or password. You can erase the existing password and set a new one. Click Save to confirm the change. If you encounter any problems, contact the support ATT team.

Returning AT&T equipment involves various factors. So call the ATT helpline at 1-800-288-2020. You must share your email or mailing address, and the AT&T internet contact team will update you on exactly what to return. The process varies for AT&T internet, Phone—Advanced, or U-verse TV service.

Att is operational five days a week. The opening and closing hours to contact the support ATT team are from 7:00 AM to 7:00 PM CDT.

Att is one of the largest telecommunications companies in the world. Its top individual shareholders are David McAtee, Jeremy Legg, and Michael McAllister. Att also has institutional shareholders: Vanguard Group Inc., BlackRock Inc., and State Street Corp.

PissedConsumer Club

Contact Information

ATT Website:

ATT Help Center:

Corporate Office Address:

AT and T Inc.
208 S. Akard St., Ste 110
Dallas, Texas 75202
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 7:00pm

More contact details

ATT Customer Service Reviews

1.3 / 5
Bad
David N Khs
Worst Service - Worst Follow Through - Worst Customer Experience`
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased a company that had ATT service, and transferred the service to my name while in transition. Since then I have called twice now waiting on hold for hour + each time.

Cancelled my account, got reference numbers confirming the cancellation. and still get nasty emails that my account is past due.
Tried using Chat, waited long there and told not my department - I have to call XXX.
Now I have to waste my life with this company a third time to just execute on the most simple of requests.
ATT recently came to my area with Fiber service for internet. I would rather pay 3 times the price to Comcast then to ever have to deal with this inept company again.
Fire this executive team. They have no clue what customer service means.

When they are gone, the poor dedicated employees remaining will have to deal with their mistakes. A degree does not = smart.
To the Execs, enjoy running your company in silos, that creates this type of Ill will with someone that never writes reviews.

Krystalyn Wxo
Review of call with Bell South rep

No issues. They were professional and explained what the issue was with regards to the Yahoo email outage.

Louvinia Quv
My phone is out of order. And I can't get nobody to come and fix it.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Not good at all.
Can't get to a real person to talk to.
Your system is no good. Please send somebody out to my address.It is 222 john hudson road bostic north Carolina. 28018

Edouard Ksn
Automation Sucks

The automation was a horrid and horrendous horrible experience. I need to speak to a human.

I kept asking for representative customer service and the automation kept talking about let me help. I had to hang up 3 times totally ridiculous.

How Good is ATT's Customer Service?

Harold H Dmd
Harold H Dmd
Feels Disappointed | Sep 03, 2025

The not so good English speaking managers frpm other countries does not comprehend english very well. If you cannot get in touch with a American manager that can help then at&t should just serve other countries not America. People are tired of other countries handling American businesses who doesn't understand anything or atleast act like they don't. I wouldn't recommend anyone to at&t for anything just because they send their businesses to other countries to handle their business. Their managers are not good at all. They act like they were taught english in 1 day with a 3rd grade education.

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Dan L Ntk
Dan L Ntk
Feels Disappointed | Jun 22, 2024

Somebody at AT&T had decided customer service does not need to try to help customers solve problems anymore. It is become the problem of the consumer to make sure that the AT&T employees do their job properly or pay money for the consequences of the employees failed job.

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Sheldon Rqq
Sheldon Rqq
Feels Disappointed | May 29, 2024

What experience have'nt spoken to anyone even they sent a text about a new plan
Rang the number from the text guest what yes you are right

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Beau J Ulu
Beau J Ulu
Feels Disappointed | Apr 12, 2024

They would not return my money

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Arantza Axs
Arantza Axs
Feels Disappointed | Apr 01, 2024

I have called all weekend and no one answered. I was placed on hold and no one came to the phone, I was on hold for at least a half hour to an hour multiple times. I have been trying to make a payment on my account and was never able to get through

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Patti Qqm
Patti Qqm
Feels Disappointed | Jan 12, 2024

I never got to speak to a customer service representative to file my complaint.

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Summary of ATT Customer Service Calls

8.3K TOTAL
CALLS
07:09 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ATT?

Payments and Charges Question:

  • “Bill way to high cancel home tech protection”
  • “Bill”
  • “They took my payment put it on a account that doesn't belong to me the suspended my account”

Product/ Service Question:

  • “Email not working”
  • “Cable cut internet down”
  • “Wifi service”

Account Question:

  • “Unlock of carrier”
  • “Unlock aty phone”
  • “Account got suspended”

Request for Information Question:

  • “Appointment”
  • “Want to know the balance”
  • “LIVE HELP”

Staff Question:

  • “*** customer service”
  • “Pissed customer poor customer service”
  • “Stop services”

Activation/ Cancellation Question:

  • “Cancel my prepaid phone”
  • “Cancel a service appointment at my home today for my iPhone”
  • “Cancel”

Return/ Replace Question:

  • “I would like to change my username back”
  • “To change”
  • “Returned used phone for a credit”

Cards Question:

  • “Unlock SIM card”
  • “Redeeming a phone card ti activate phone”
  • “Change of credit card”

Shipping and Delivery Question:

  • “They mislead the package being sold”
  • “Didn't receive email with my verification ID on it”
  • “Haven't received iPhones ordered before Christmas and kids didn't get Christmas gifts because we were lied to and told they would be here before Christmas”

Refund Question:

  • “Refund”
  • “I need a refund”
  • “My refund”

Website/ Application Question:

  • “My att app and email is messed up”
  • “App problem”
  • “Can't download apps”

Employment Question:

  • “I need to pay off my phone and get it unlocked”
  • “My 401k employee payout”
  • “Need to pay off a phone”

Other Question:

  • “Phone number transfer”
  • “Switching phones”
  • “Phone off”

Compare ATT Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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