Contact ATT Customer Service
ATT Phone Numbers and Emails
Toll-Free Number:
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(888) 333-6651Wireless
Customer Service:
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(800) 901-9878ATandT Prepaid
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(408) 962-1025ATandT Prepaid: Support for Travel Abroad
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(800) 651-1111ATandT TV Help: Disability Resources (Voice)
ATT Emails:
How to Contact AT&T Customer Service?
Most Popular Number:
| Total calls: 4 472 | Issues resolved: 124 | Last call: Nov 20, 2024 |
ATT Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ATT Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ATT is 8883336651. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as ATT may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ATT Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ATT is 8883336651. 55% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 73% of customers reported contacting a real person successfully.
The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as ATT may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call ATT mainly because of product/ service, account, payments and charges.
19% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact ATT is info@att.com. 44% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
ATT Website:
ATT Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 7:00am - 7:00pm
ATT Customer Service Reviews
Having paid what I thought was an exorbitant amount each month for multi-line cellular service over many years, I switched my five lines to Pure Talk. During the porting process, AT&T made something that should have been simple, very difficult.
The hours I spent getting the runaround and having their AI bot hang up on me numerous times makes me want to tell others that AT&Ts customer service is very poor.
More than a few times I would find charges on my bill that were not approved and when noticed, had to spend valuable time trying to get those removed. Very frustrating!
I would avoid doing business with AT&T.
Other cellular services like Pure Talk charge less than half what I paid AT&T for the same coverage and their customer service is 10X better.. Im very happy with my new service and should have switched years ago.
At&t gives advertisers access to your phone so that they know when your phone is in use. Research has shown that you are more likely to answer a call from someone while you are using your phone.
Your privacy is sold to the highest bidder. Your peace and privacy are of ZERO value to AT&T. This is why you are receiving nonstop cold calls from advertisers that are selling you roofing. The roofing companies pay for a list of people who have had phone conversations about roofing.
Your phone is listening in on your private conversations. By the way, they are twice as expensive as the other carriers with horrible customer service.
I can't recommend AT&T services to anyone considering how poorly a new customer such as I, has been treated. Misinformation, excess fines, customer service that is unconcerned if you have billing issues.
How Good is ATT's Customer Service?
Summary of ATT Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ATT?
Payments and Charges Question:
- “Turn on prepaid phone”
- “Possible email fraud”
- “Billing”
Product/ Service Question:
- “Internet service”
- “Phone warranty”
- “Landline not working”
Account Question:
- “Phone account”
- “My sim is locked need puk code”
- “Blocked phones”
Request for Information Question:
- “Trying to reach a human... the machine won't help.”
- “Tech support”
- “About a return and bill”
Staff Question:
- “Cause you are useless Ihave been in canada for3.5 weeks and dont know my number I tried calling your customer service and guest what non of them work”
- “Service issues”
- “On hold waiting for a manager”
Activation/ Cancellation Question:
- “Need activation code”
- “Activate new phone”
- “Unable activate Touch ID my phone”
Return/ Replace Question:
- “Returned used phone for a credit”
- “Return my credit to my accunt”
- “Change number”
Cards Question:
- “Unlock SIM card”
- “Redeeming a phone card ti activate phone”
- “Change of credit card”
Shipping and Delivery Question:
- “Haven't received iPhones ordered before Christmas and kids didn't get Christmas gifts because we were lied to and told they would be here before Christmas”
- “Did not have landline installed. Also have not received gift card”
- “Need email domain location”
Refund Question:
- “I need a refund”
- “My refund”
- “Refund and cancel”
Website/ Application Question:
- “My att app and email is messed up”
- “App problem”
- “Can't download apps”
Employment Question:
- “I need to pay off my phone and get it unlocked”
- “My 401k employee payout”
- “Need to pay off a phone”
Other Question:
- “My pjone”
- “Price increass”
- “Direct TV box”
Compare ATT Customer Service To
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