As a former AT&T employee, I can identify with those of you with customer svc issues. Not to be outdone I was getting no where fast with my issues but was persistant in talking to anyone except cus svc...There is now a Customer Service Advocate Group who will make sure your issue is resolved.
Their number is 336-650 0274...... (issues with home phone, internet,uverse, cellular svc).
Employees are clueless, blindly transferred calls mostly to wrong work groups which further irates you & escalates the trouble at hand. Simply put AT&T reps don't listen!!!...So all knowing but know nothing....
Product or Service Mentioned: Att Phone Service.