For the past two months I have been getting data overage charges on my bill. I have a 30gb plan and have no idea how 30gbs get used up in a month.
For the past month, I have received over twenty text messages saying my data has been used. I have chatted with ATT several times to try to figure out the problem and no one can seem to help me. I have done nothing different in the past two months that I haven't been doing in the past two years that I have had this plan.
The customer service rep keeps telling me things I already know instead of what the problem is.
Product or Service Mentioned: Att U-verse Internet Service.
Reason of review: Poor customer service.
Preferred solution: Price reduction.
I didn't like: Customer service dept.