San Mateo, California
0 comments

To Mr. Randall Stephenson CEO of AT&T :

I am writing to you this email with an issue. I do not like what AT&T is doing.

I have been an AT&T subscriber of internet DSL service since 2008 when I moved to Pacifica California. For the most part, your DSL service has been reliable with very little issue with only two techs coming out to service my area twice the most recent was last week in the 7 years I have been a customer. For the most part, I have been pretty happy with the service until the last 6 months of this year.

The reason for this letter is that I am having a hard time accepting your company’s justification of paying $84.00 for slow, sub par internet service while my neighbors across the street from me fiber to the cabinet U-verse is available to them with no data caps whatsoever or you do not enforce them.

Why is that? Why in a city of over 40,000 people only 7.1 miles from downtown San Francisco is AT&T doing this AND NOT expanding or upgrading their hardware to newer technologies? I would love to have U-Verse/FTTC/VDSL internet instead of legacy broadband. This is not acceptable.

I am a cord cutter that has recently moved to streaming only TV services. Are you not aware of Amazon Prime TV, Netflix, HBO Now, Showtime, HULU and sling TV streaming services that depend on an internet connection to work? Or are you that interested in robbing people of their hard earned money while providing mediocre service? Or are you hoping to drive me to another duopoly provider?

My bill was once $30 per month, then $47, then it hit $71 and now last month of August 2015 and now September $84.00 for sub-par DSL is not justifiable. It is extortion.

If your company is not interested in expanding services to this area then sell the last mile wireline to Sonic, Frontier Communications or CenturyLink.

I have decided to head towards Comcast broadband. You can no longer justify this.

AT&T DSL subscribers : if you have another choice, go with the other provider.

Review about: At&t Dsl.

Review #706997 is a subjective opinion of a user.

PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Att?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Hello my name is Valerie Grier I am very unsettling with Att wireless cell phone service i have to let my service go with ATT i didn't want to but..." Read more
"This is the absolute worst company and worst customer service that I have ever encountered. I changed cell phone carriers and was under the impression that my new carrier had..." Read more
"First - I port my phone # from AT&T to Verizon, I receive an email telling me that my final bill is ready (email dated 11/30) I attempt to..." Read more
"For the last 10 months I have been doubled billed by ATT for cable services, U verse as well as Direct TV. I have spent hours upon hours on the..." Read more
"Last year I found out I have celiacs disease, and immediately went on a gluten free diet. I am so glad I have a friend that educated me on what..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"I have had this mattress for about 8 months, it starts to show in my body a lot of hip and neck pain. I do not recommend this mattress at..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more