2 comments
Not resolved

In early Jan/17 I called AT&T to have the bill transferred from my deceased husband"s name to my name.At the same time asked how to have my bill reduced i was paying $220 mnth.

Rep told me you can have a bundle for $79.99 a month. I asked if it was the same service and was assured it was and i that I would probably have more TV channels. So I agreed. DId not understand why the service at the house had to be disconnected and reinstalled when I asked I was told it was their policy.

Installation was scheduled for Jan 10/17 btwn 1 - 4 . I was travelling so a house sitter was there waiting AT&T was a no show. She called & rescheduled for a week later.. Service was installed but it was direct TV ( I was out of the country for 2 mths so did not know until I returned early March and saw the mess) ....holes drilled in my walls..

wire strung on top of my dresser... dish on the roof . Not once did AT&T tell me it was direct TV. Any way it gets worse...

AT&T installed service at my house in the house sitters name! I called to complain and change the bill into my name... after multiple calls and what felt like hours on the phone At&T said it was done, I couldnt deal with the hassle so I decided to keep the service. The other day april 10th I received a past due notice for $79 99 I called and said i never received a bill & was told not to worry they would send me a paper bill & payment would be due APR 29/17 ....

April 10th tv was disconnected. I called again and was shifted from 1 dept to another told I did not have an account so they could not give me any info as it was in another name & that person had to call them to sort it out... The following day I called to cancel all services with AT&T. only able to cancel internet & phone as the billing name was only changed for internet & phone...

to top it off paper bills were delivered to my house from AT&T / DirectTV in 3 different names, my name, my dead husband"s and the house sitter's all for differing amounts Also informed of fees for early termination which was never discussed with me ....$450 for TV $100 or $150 for internet .... Im so angry and frustrated with their lies and atrociously ineffective customer service.

(sickeningly polite) feel better for getting this out it's been a complete cluster f...from day 1 I will never use AT&T again and will encourage everyone I know and those I don't to do the same

Review #1033270 is a subjective opinion of a user.

PRODUCT OR SERVICE Att Bundle
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Att?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
joe martinez
Woodway, Texas, United States #1315049
same problem of promises not honored. Difficult to get a person to give an answer. Keep getting switched to different departments and finally end up
getting hunged up on.
Anonymous
#1314891
There are so many things wrong with this "claim" that I don't know where to start. So I won't waste my time.

You May Also Like

"I pay $91-$95 per month for phone and internet service with no wireless hotspot. I am on vacation and paid $60 for an international package. I have 6 days to..." Read more
"UVerse Internet for AT&T is a joke!! I have been with them for a couple of years and then my daughter moved back in with us and she got a..." Read more
"I am a long time AT&T customer but I have had a horrible experience. In late October I was told by an AT&T representative that if I switched my cell..." Read more
"This is the absolute worst company and worst customer service that I have ever encountered. I changed cell phone carriers and was under the impression that my new carrier had..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"Hi.. Guys This is Pinky Panday. I got my house shift by Agarwal Packers and Movers. And These guys have done it very carefully and safely. And They have done..." Read more
"Sexist, patronizing and just plain rude owners who care nothing about their customers. Was speaking to one of them about about my dissatisfaction about not being able to make a..." Read more