I have an ATT U-Verse combined billing account; which includes land line service. I have been a customer with ATT and/or SBC for many years.
I was lead to believe that I needed a land line to maintain my internet and/or tv service. For years I would call customer service stating that I am calling to save money and that I never use my land line service. On 08/10/2012 I called as I always do stating that I am calling to save money stating that I don't use my land line. Finally a representative told me that I did not need it to maintain other services.
Wow! was I elated, and upset at the same time. I was also told by this representative that I had no need for this service for years. He did state that there was an initial need for the service but that once I voice my concerns about the land line that I should have been informed that there was no need for it.
While I appreciate the conscienciousness of this representative, I am very upset to know that I could have saved $30 a month over an undetermined amount of years beyond 3yrs. ATT told me that they are very sorry for the inconvenience and initially offer me $30 credit for the previous month. I complained a little more and the offered me $49. I told them that while I would accept this initial offer of accountability, that this is a fraction of accountability.
is this offer a claim of responsibility? It would seem that if I have been a customer for more than 10yrs that they would be more considerate; especially since crediting me the full amount over the years would only mean a drop in the billion dollar bucket of ATT profits. But I am just a customer who can cancel my service and move on and possibly get treated this way by someone else and ATT would not break a sweat, miss a beat, etc. Unless there are more of me out there.
I don't know how to take this further but it would be nice to know that there is a leagal mind out there reading some of these complaints.
Review about: Att Internet Service.