Woodridge, Illinois
0 comments
100% full Not resolved

Update by user May 01, 2016

Unethical business practices

Original review posted by user Apr 30, 2016

I was switched over from AT&T DSL to Uverse 24 Meg in August of 2014, well during the switch over I was without internet service for a week I do work from home.AT&T not only didn't solve the problem but would call me back or give me an explanation.

The said the problem was with the line from the house to the Teleco Equipment. After replacing the line internet still didn't work. A week later they got it working. As a courtesy, they gave me an ACC courtesy price of $27 for as long as I was a Uverse customer.

April 28, I notice a $98.06 debit from AT&T from my checking account as I was enrolled in auto pay. After being on the phone with AT&T for over two hours, AT&T removed my discount without notifying me and increased my bill from $27 to $79 and back charged me the difference in price.

I had been paying $27 per month since August 2014.AT&T is refusing to honor their agreed price $27.

Review about: Uverse.

I liked: Free 3gig data increase for phone.

I didn't like: Customer service uverse internet, Lied to me to get me, Padding bills and going back on their offers promised, Lies about cost, Lies.

Review #839159 is a subjective opinion of a user.

2.1
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Customer service
Product or Service Quality
Website
Price Affordability
Diversity of Products or Services
Warranty
Reliability
Value for money
Advertised vs Delivered
Coverage Area
Billing Practices
Style and Design
Reason of Review / Monetary Loss Pricing issue / $700
Preferred solution Price reduction

Had an Experience with Att?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"Have been trying to get AT&T to remove broken pole from en-front of house my for months Power company has removed thee lines Comcast has removed there lines. The only..." Read more
"a telephone pole on our block burned, the whole block has been out of service. Each time I call the 800 number, I'm outsourced to some random country where..." Read more
"For the last 10 months I have been doubled billed by ATT for cable services, U verse as well as Direct TV. I have spent hours upon hours on the..." Read more
"I can not explain how pissed off I am with att uverse services. Every month my bill was higher and higher. They didn't give me any warning stating that my..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
" I got coc 8 max base from my school friend.at sri Lankan rupies 2500 .so after month he change password .plz give back my account .plzz give me ecount..." Read more
"Stance Autoworks is the WORST BUSINESS I have ever dealt with. I got into a car accident in Spring, TX. Call the police, 7 Deuces Towing ( Jason Caus) shows..." Read more
"Clearly posts from eSalon claiming excellent results are misleading and false for color change, touch up to existing, or grey coverage. Sucess is impossible. See below facts. Only hair without..." Read more