Att - Deceptive Business Practices, Poor Customer Service, 300% increase in Bill

Update added by user May 01

Unethical business practices

Original review posted by user Apr 30

I was switched over from AT&T DSL to Uverse 24 Meg in August of 2014, well during the switch over I was without internet service for a week I do work from home.AT&T not only didn't solve the problem but would call me back or give me an explanation.

The said the problem was with the line from the house to the Teleco Equipment. After replacing the line internet still didn't work. A week later they got it working. As a courtesy, they gave me an ACC courtesy price of $27 for as long as I was a Uverse customer.

April 28, I notice a $98.06 debit from AT&T from my checking account as I was enrolled in auto pay. After being on the phone with AT&T for over two hours, AT&T removed my discount without notifying me and increased my bill from $27 to $79 and back charged me the difference in price.

I had been paying $27 per month since August 2014.AT&T is refusing to honor their agreed price $27.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Style and Design
Coverage Area
Discounts and Special Offers
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Billing Practices
Price Affordability
Diversity of Products or Services
Product or Service Quality

  • What I liked
    • Free 3gig data increase for phone
  • What I disliked
    • Customer service uverse internet
    • Lied to me to get me
    • Padding bills and going back on their offers promised
    • Lies about cost
    • Lies

Reason of review:
Pricing issue
Preferred solution:
Price reduction
Monetary loss:
Product or service
Review category
review #839159 by

Author wants to be contacted by the company. Learn more

Had an experience with Att? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Att. However, many companies do monitor reviews on our site.

You were reading a complaint about Att.
Filing a new complaint about