Woodridge, Illinois
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Update by user May 01, 2016

Unethical business practices

Original review posted by user Apr 30, 2016

I was switched over from AT&T DSL to Uverse 24 Meg in August of 2014, well during the switch over I was without internet service for a week I do work from home.AT&T not only didn't solve the problem but would call me back or give me an explanation.

Related: Att - AT & T a total SCAM Beware

The said the problem was with the line from the house to the Teleco Equipment. After replacing the line internet still didn't work. A week later they got it working. As a courtesy, they gave me an ACC courtesy price of $27 for as long as I was a Uverse customer.

April 28, I notice a $98.06 debit from AT&T from my checking account as I was enrolled in auto pay. After being on the phone with AT&T for over two hours, AT&T removed my discount without notifying me and increased my bill from $27 to $79 and back charged me the difference in price.

I had been paying $27 per month since August 2014.AT&T is refusing to honor their agreed price $27.

Review about: Uverse.

I liked: Free 3gig data increase for phone.

I didn't like: Customer service uverse internet, Lied to me to get me, Padding bills and going back on their offers promised, Lies about cost, Lies.

Review #839159 is a subjective opinion of a user.

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PRODUCT OR SERVICE Att U-verse Internet Service
Reason of Review / Monetary Loss Pricing issue / $700
Preferred solution Price reduction
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