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I ordered a wireless internet connection thru Att and they were suppose to send me the modem, which they did not.When the installer came and was asked was he installing a wireless connection he stated that he was.

When I discovered that he didn't I called Att to discuss this problem and was on the phone for a total of eight hours within a two period and the end result was that I have to pay another $75 to fix their mistake.I don't think that I should have to pay this inorder to fix their mistake.

Review about: Att Internet Service.

Monetary Loss: $100.

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ATTCustomerCare
#452339

I am so sorry to hear this!I hope that you will allow me the opportunity to help.

Email me the details directly at attcatherinew@att.com referencing your name in the subject line. Please include account and contact information so that we may work to a quick resolution for you! I am available M-F 9-6 CST.

Thanks.Catherine-AT&T Social Media Manager

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