After 2 different service techs came for service.First one said oldest equipment he had ever seen and that after 22 years of being a customer of direct TV , I was eligible for free upgrades.
We have been customers since 1994 and have been in this house since 2005 w/ same equipment. Appt. for wireless replacements was scheduled w/ the understanding there would be no charge. Second tech came and did not have wireless equipment and said there would be additional charges.
After losing 3 hours work and being on the phone 3 hours in one week, (1 1/2 hour on hold and then disconnected) I have had it. Looking into changing service to another company. Our second main TV has been out of service for two wks. due to a outdated box.
(First tech said he had never seen older equipment.
) I refuse to be on the phone for another extended period w/ persons who have limited English and I have trouble understanding them.When someone in authority can call me with a resolution, I can be reached at either of these numbers.502-741-1683 or 502-633-2007 .Since acquisition by ATT, service has deteriorated.
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