I'm Kaushik, an AT&T customer from the past two months.
I'm very disappointed with AT&T for few reasons and I want to share those with you.
1. When I got the AT&T Family plan, the customer representative assured us that the monthly bill would be 35$ per person(in a 5 member plan). The first month's bill came up to 42$ each and the second month's bill came upto 38$. This was disappointing as I felt misled.
2. I chose AT&T over T-Mobile even though it was more expensive, hoping that the connection would be exceptionally good. But guess what? I don't get more than 1 bar (in my smartphone) when I'm in the kitchen or the bedroom of my house. Another reason to be let down.
3. When I got the AT&T Family plan, the customer representative mentioned to us that after a month or 2, we could add more members to our family plan and make it a 10 member plan, thus essentially reducing the price per line to around 27$. When we went to ask about this recently, the representatives told us that EACH of the NEW MEMBERS would have to make a deposit of 500$. I mean, seriously? 2500$ deposit if we want to add 5 more people? I feel misled.
4. My friend pays 44$ for an AT&T line with all the facilities as us ALONG WITH AN IPHONE on contract. This is just 6$ more than us, and he gets all the facilities along with an Iphone? How did that happen?
I hope you've read through the above points. I'm writing this mail to ask you to allow us to add additional members to our 5-member family plan without the heavy deposit and to give us a good deal on an on-contract iPhone 6s as few of us are planning to go for it. Otherwise, kindly send us the information needed to port from At&t to an alternate carrier (as I am new around here, I don't know how that is done)
Thank you for your time,
Reason of review: Pricing issue.
Preferred solution: Price reduction.
ATT Cons: How dishonest they are, Run around.