Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

In December 2017 I was informed of a special Direct TV was having. I called and received a discount of $10 off per month for 12 months.

While on this phone call I was told I could get their unlimited data plan for $5 less per month than I was currently paying. I was paying about $220. I asked many questions such as, "Does that total include the installments?", "Does that include the insurance?", etc. He answered yes to them all, so of course I proceeded with it.

I would also get free HBO with the unlimited plan. Well the bill came at the end of Dec for $377. I called and explained my bill should be about $220. They reassured me it was pro-rated and my next bill will be around the $220.

I got the January bill and it was $348. I called. She said she doesn't understand why I would be told that by either customer service rep. The only thing she would do was put me back on my old plan and now it's $20 more per month.

Also, I had to cancel the HBO. So after all is said and done I didn't save anything on my Direct TV. I ended up paying $300 due to the false deal I was given when getting my TV promotion. I have been with AT&T for nearly 10 years.

I never would have thought they'd treat me like this.

I have never been so upset by a company. Flat out lied to me more than once!

Product or Service Mentioned: Att Deal.

Reason of review: Not as described.

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