I took time out of a busy work week on my only day off to call AT&T customer service regarding why I was charged $2 as a data charge when there were only 2kb of accidental data usage on the account. It should not be my fault that if you accidentally press a button once or twice even that you are billed $2 as a punishment for doing so. I called in to request information on why this cannot be stopped from occurring and for a phone model without the button.
The first agent I spoke with William was unable to help me and seemed unfriendly as he would speak while I spoke, which prompted me to ask for a supervisor to handle this miniscule issue. In retrospect the agent was not nearly as bad as the angry supervisor.
Troy Lindsey TL16G identified himself as a supervisor in a SW Ohio call center and he asked what the problem was. I informed him the same as above and he never apologized he simply said "Well I appreciate you taking the time out of your busy day to tell me this" and went on to dismiss the call as if that was it. I reminded him about how long I had been a customer of AT&T since 2005 and that I wanted the data issue resolved and that the previous agent William should be more properly trained so I wouldn't need to request a supervisor to begin with. At that point he became upset with me OVER $2 (which is not even his money) and turned belligerent and began speaking over me angrily incorrectly stating that he is properly trained and that he would be more than happy to cancel my account. I replied that due to the poor customer service I demand compensation. At that point I requested his name and employee ID number, which he refused to reply and continued talking over me about cancelling my account of more than 6 yrs, after finally providing his information he AGAIN asked to cancel my account, and then hung-up on me or conveniently feigned disconnection. After calling another agent, that agent stated that Troy Lindsey stated in my account notes information that he cannot relay over the phone, and claims that I hung-up on him. Really? How convenient.
I am shocked and appalled that Troy Lindsey is permitted by AT&T to provide such poor customer service to customers who have been with AT&T for more than 6yrs. Some business acumen Troy Lindsey must possess to dismiss the revenue and loyalty of a longstanding and good standing AT&T customer who always paid the bill on time, all in the name of his ego and saving a $2 credit.
Product or Service Mentioned: Att Phone Service.