ATT - Dishonesty
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I purchased an iPhone 17 Pro Max from AT&T about a month ago. When I tried to unlock it so I could add an international eSIM, I used my AT&T app, and they asked for two requests so they could unlock my iPhone within 48 hours.
The first request was that the phone had to be paid off. Second, I had to be under an AT&T contract and correct, so I fulfilled both requests and waited 48 hours, but nothing happened. It still says I am not eligible to unlock it. I went ahead and chatted with support, and they said I cannot unlock it because I have to wait 60 days?!!
I don't think they mentioned anything like that in my AT&T app.
Where did that come from??? I can't believe I have been a loyal customer for more than two decades and received this kind of treatment.
User's recommendation: No matter how long you stay with this company you will be just a number to them.
Monetary Loss: $1550.
Preferred solution: Solve my problems and be supportive .
ATT Cons: Lack of appreciation for customers time, Lack of commitment and actions verses their promises, Lack of ability to resolve problems, Lack of care on how their customers are treated.
Location: Jeddah, Mecca Region
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