New Reviewer

I went to AT&;;;;;;;;;;;;;;T store in the local mall to inquire new plans. Without my permission my plan was changed and I was charged $ 360.35.

After numerous calls I was able to get a 3 way call with the store manager and AT&;amp;amp;T. The customer service reversed my plan and informed me they will issue a credit for the overcharge. I was also given a case number. Since then I have spoken with many representatives who were unable give me credit.

This morning I was told that the credit will be issued within 24 hours. This evening I got a call from At&T inquiring why they should give a credit.

I have names and ID numbers of the persons and the time I spoke with each agent. Now I have asked my credit company to dispute the charges.

Monetary Loss: $360.

Preferred solution: Full refund.

ATT Pros: What they told me they could do.

ATT Cons: Poor customer service.

Location: Niantic, Connecticut

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