State: District Of Columbia City: Washington Clear all filters (95 of 5774 reviews match)
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ATT in Washington, District Of Columbia - Autopay program scam

ATT - Autopay program scam
October 22, 2018 I received a letter dated Oct 17 stating my husband’s auto payment transaction had an issue and I needed to select another payment method. They give a website - att.com/autopay - for other payment options. They give no phone number. We do not use AT&T.
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Review
#1387208 Review #1387208 is a subjective opinion of poster.
Service
Att Customer Care
Reason of review
Problems with payment

ATT in Washington, District Of Columbia - U Verse billing for equipment that was returned!

1.0
Details
Do Not USE AT&T! I have been a AT&T cell phone service user for 9 years, a couple years ago we decided to try the U Verse. It didn't work half the time so we switched to another cable service. I never received a notice as to what to do with the equipment. Finally I called them and they instructed me how to return them. Yesterday I was looking at my credit report only to see they have turned over a balance to a credit reporting company for $656.79 saying that they are charging me $488.85 for equipment that wasn't returned. Wrong it was returned and I have the receipt for it. They are saying I didn't return the equipment within the time frame. Today I will be cancelling my cell phone service with AT&T!! Poor customer service.
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Review
#825293 Review #825293 is a subjective opinion of poster.
Service
Att Mobile Phone Service
Cons
  • Lack of honesty
Reason of review
Poor customer service
Loss
$656
Preferred solution
Let the company propose a solution

Att - Installation Review from Washington, District Of Columbia

1.3
Details
On 11/29/2015, my husband and I, after shopping various systems, opted to purchase ATT Digital Life. Ryan Silton and Sophia Lowe at the Lutherville, Maryland store sold us the product. Per the purchase agreement, three outdoor cameras were supposed to be installed. To date, despite three separate visits by ATT, none of the cameras have been installed. The first attempt at installation occurred on 12/15/15. The installer said he didn't have the equipment to finish the install and would need to come back the following week. The following week, a different installer came to our home. Like the first installer, he stated that he didn't have the equipment needed to complete the install. He called his field manager who promised us that at the next installation visit, the install would be complete. On 12/30/15, I subsequently received a phone call from an installer saying that he would complete the install on 1/2/16. The installer confirmed that the correct equipment would be present and assured me this would be the last trip. On 1/2/16, the installer arrived and he admitted that his notes did state that he needed special equipment to finish the job. However, he did not have the needed equipment. On the same day, I proceeded to contact to cancel the system. My basis for cancelation was that the installer was unable to complete the install on three separate occasions. Each occasion I wasted 4 hours waiting for the installation. When I called, I was told I would need to pay a $640 early termination fee despite the system not being installed per the contract. This was after 2 hours on the phone and being transferred multiple times. I subsequently physically went to the ATT store that sold me the product that could not be installed. I discussed this matter with Ryan Silton, the salesperson who sold me the product. He stated he would contact upper level management and call me back during working hours. To date, he has not contacted me regarding this matter. ATT is sending out subcontractors that lack the requisite skill and expertise to install security systems. Per our contract, ATT was to supply and install three outdoor cameras. ATT was not able to perform their contractual obligations, despite multiple opportunities to do so
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Review
#765713 Review #765713 is a subjective opinion of poster.
Service
Att Installation
Reason of review
Order processing issue

Att Phone Service Review

I just spent my entire day on the phone, at the att store over 8 hours with atts ***... i have been lied to several times from the associates. Even hung up on. No one seems to know whats going on with promotions nor can anyone help.. this is the worst i have ever been treated by att or any cell phone company.. at this point i am ready to cancel my contract and move on.
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Review
#762797 Review #762797 is a subjective opinion of poster.
Service
Att Phone Service
Reason of review
Bad quality

Other Product Review

1.0
Details
Worthless!,That should be att's slogan! Customer service are a bunch of condescending script readers. 8 yrs. with att , treated like a pawn. No customer loyalty , condescending , arrogant , and no clue they are only putting themselves out of work. Please take you wireless business elsewhere. Don't deal with this company!
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Review
#744656 Review #744656 is a subjective opinion of poster.
Reason of review
Poor customer service

ATT in Washington, District Of Columbia - HORRIBLE NIGHTMARE COMPANY

I’ve never written a bad review before but AT&T is absolutely one of the worst companies I have ever dealt with. They are crooks. I had AT&T U-verse service (cable and internet) from August 2014 to August 2015. At the end of July, they sent me a bill for over $200 claiming that we had unpaid bills and overdue fees because no one had paid the bill for June and July. They claimed the last payment on their record was from May, when we had for a fact paid the June and July bills. After a long frustrating phone call, we seemingly sorted out the charges and I decided to pay the $15 fee to cancel the service as we were moving out later that month anyway. They sent me a shipping label for equipment return and said they needed to have all the equipment back by a certain date (about two weeks later). My roommate then mailed back all the U-verse equipment. About a month and a half later in September, they sent me a bill in the mail for over $600 claiming that we had overdue bill charges and none of our equipment had been returned, even though we had cancelled our service and paid off the remaining balance back in July. After going to the post office and sending tracking information and receipts that we had in fact sent the equipment in the mail, AT&T sent me a message the next day saying that our equipment had been received and that our return had been confirmed. Now three weeks later, they sent me another letter in the mail saying that we had an outstanding balance of $519. The letter did not say what the charges were for or explain why we STILL owed money. Later that day I got a call from a collection agency about the outstanding balance. When I called AT&T, they said the charges were for unpaid bills in June and July totaling over $300 (which during my phone call at the end of July they told me were no longer due. They said they had records of payments in May and a final payment on August 1 when the subscription was cancelled. Where did the payment from August go then, if they have it on record but didn’t attribute it to the June and July bill???). They then said the remaining balance was for unreturned equipment. When I told them that I had received a confirmation for the equipment return and asked why they would send me a confirmation if they hadn’t actually received the equipment back, they said they had sent the confirmation after receiving only 1 of the 4 pieces of equipment and were charging me for the other three, even though they had sent me a confirmation of returned equipment (what??). they said they would need us to send the tracking numbers, even though we had already done that weeks before when the first incident of “unreturned equipment” occurred. I am so angry that AT&T has sent debt collectors after me for unjust charges and is continuing to tack on more charges for a service that I cancelled months ago. Everytime we attempt to sort it out, they back pedal on what they said the previous time regarding what we had paid. This corporation is trying to steal money.
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Review
#712887 Review #712887 is a subjective opinion of poster.
Reason of review
Problems with payment

Att Service Review

1.7
Details
At&t changed my due date without notice which made me past due, when I called customer support they changed my date back but said they can't *** the pass due so i could get my upgrade until I pay my bill which wasn't due for several days. Extremely disappointed with at&t customer service. Will be looking for another provider soon.
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Review
#704047 Review #704047 is a subjective opinion of poster.
Reason of review
Problems with payment

Phone Service Review

Very slow iPhone after storms. There were more storms coming, but I had no idea because of the coverage lapse. Not pleased.
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Review
#658930 Review #658930 is a subjective opinion of poster.
Reason of review
Bad quality

Att - Internet Service Review

I had a at&t unite hotspot because they didnt offer there home internet in are area (supposedly) which was a lie cuz the offered it the whole time they just didnt have any ports open. i was told we would get 6 mb/s at the minimum of 4G speeds well that was a lie i was lucky to get even 1 mb/s in my area we called them multiple times cuz of this issue and no reason why.... finally after almost a year of there *** service they tell us that are area is only 3G and that we still have to pay for our plan or cancel it for there misleading information so we decide to cancel it and they tell us that are cancel fee will be $98 and some change after tax and that we have to return the device we had and it will show on our next bill so we wait and get our bill it is almost $115 so we suck it up and go to the place to pay at like usual the guy says we cant take the box back cause it it is out of return period that we shouldnt have to turn the box back in just pay the fee. so i ask him to tell us why the bill had jumped from one price to another he couldnt answer and said to call customer support Which im not.... your retailers should be able to tell customers why the price changed at&t I WILL NOT BE PAYING YALL A PENNY I WILL STICK WITH VERIZON BECAUSE THEY GIVE US TWICE THE DATA AND SPEEDS OF 30MB/S FOR THE SAME PRICE. FOR ANYONE READING THIS GO WITH VERIZON NOT A[RIPOFF]T&T
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Review
#642042 Review #642042 is a subjective opinion of poster.
Reason of review
Pricing issue

ATT Products and Services Reviews

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ATT in Washington, District Of Columbia - Deceptive

1.0
Details
The new AT&T Next plan is a complete rip-off. Paying an extra 24.99/month for 2 years for the same phone you could purchase previously for $199 is crazy. Even though I have been a customer for 5 years and have paid AT&T more than $12,000 over that period they are unwilling to allow for an decelerated upgrade (upgrade is available in January 2015) so we are talking 53 days. They are trying to force me on to the Next plan which is complete rip off. Terrible customer service. Basically they are just tryingt o force you onto a more expensive plan. I will leave ASAP.
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1 comment
Anonymous
#896587

So, many people get frustrated with the new pricing for phones. Mostly, its because they're still locked into the old school contract mindset.

Here's the deal:

1) 2 year contracts and offering phones at discounted/subsidized prices is no longer cost effective for the carrier or the consumer.

2) With phones becoming more complex (read: more expensive), a carrier simply cannot offer a phone at discounted price and recoop enough during the contract period to cover the remaining cost of the phone.

The actual cost (MSRP) for most smartphones is between $500 and $700.

3) With the way most customers use their smartphones, without proper, frequent and consistent maintenance, a phone will begin to show signs of malfunction sometime after the first year and before the contract is up. The new installment plans allow trade-in options, usually at the 12 or 18 month mark, so a customer can upgrade before those malfunctions begin to appear.

As far as your particular situation is concerned, it would depend on what price plan you're on. Most likely, you're on a Mobile Share Value plan...but I can't assume that. The sounds of things is that it isn't so much about the installment plan as it is that they won't fudge the 53 days for your contract to be up.

They probably looked at an early upgrade option and saw that it would cost you more (early upgrade fee, etc.) than the installment plan.

If you can't wait the 53 days and your phone is broken/malfunctioning, thats what insurance is for. Every carrier is doing installment plans (T-Mobile Jump, Verizon Edge), so good luck with switching.

Review
#555037 Review #555037 is a subjective opinion of poster.
Cons
  • Deceptive policies
Reason of review
Poor customer service
Loss
$12000
Preferred solution
Let the company propose a solution