I have been a customer of AT&T for 10 years. AT&T claimed I had a delinquent bill of $123 dollars. Without any notification or a call and without my knowledge AT&T sent the bill to Two collection agencies.
I knew nothing about this situation plus my bill is paid in full and on time each month.
The situation came to light when I received a call from one of the collection agencies.
I called AT&T who could not explain the charge or why the bill was sent to a collection agency. AT&T cancelled the charge/ bill and said they would contact the collection agency to inform them and have one of their managers call me. 100% BS!
In the meantime the fact that this bill was in collection through a collection agency had a negative impact on my credit report. According to AT&T, nothing they can do about it. With a stroke of the keyboard they trashed a 10 year customer with zero regret. Worst customer service I ever experienced.
Product or Service Mentioned: Att Customer Care.
Reason of review: Poor customer service.