Not resolved
1.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
1 comment

AT&T Has made a complete mockery of customer Service. I am a 25 + year Customer trying to correct a billing issue on their end. At this point I’ve been transferred 3 or 4 times for over 2 hours. Elizabeth # SJK6HY3 and her supervisor should be fired for their offensive gesture, lack of recognizing customer loyalty and horrendous customer resolution skills. $25 credit for 25 years?????

I do not use social media for this purpose but I’m beyond offended.

#joke

#stillonholdAT&T

#offendedbyAT&T

#25yearcustomer

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1516233

I, too have ATT. Services , internet and phone service.

I refused new contract at end of year, and now have month to month, no contract. That stopped som,e of those hidden fees. Every year, they try to raise the rates, I refuse. They try to bundle my tv.

service, again I said no, and quit using thesesales pitches, and try to please customers, by improving existing the service I already have.

. Also told them to take care of long time customers, 1st, instead of giving new customers, all these frills.

You May Also Like