South Bend, IN 46601, USA
Not resolved
1 comment

I was on hold for 12 min. to get to what is erroneously called "customer service" - "high volume", Term should be understaffing!

Dont;t After going over bill "customer service" transferred to "loyalty" now on hold for 12 min. Now on hold for 3rd time checking plan options No other options that would lower escalating cost despite being customer for 14 years. Now on hold for the 4th time for Manager to complain about wait time of what has now been more than 30 min.! I don't get paid for my waste of time.

The entire time advertising played during hold. I should have option to not listen to advertising.

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Price reduction.

ATT Pros: Used to have competitive rate.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

So your complaint is the wait time?

ATT Reviews

  1. 1127 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews