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ATT never contacted me that they were planning to turn my service off...for a bill that was only 12 days past due.

I called ATT because I had no phone, internet, or tv service in my house. When I called, I was told my services had been turned off because my account was past due. 12 days is NOT past due enough to turn off someones services and then charge them $90 to turn the services back on. According to the manager I spoke with, you only need to be 1 day late and they can turn your services off and charge you a reconnect fee.

The staff is rude and very inconsiderate!!What happened to the great service I used to get when it was SBC?

Review about: Att Internet Service.


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I am so sorry to hear your frustration.I hope that you will allow me the opportunity to help.

Email me the details directly at referencing your name in the subject line. Please include account and contact information so that we may work to a quick resolution for you! I am available M-F 9-6 CST.

Thanks.Catherine-AT&T Social Media Manager

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