State: Florida Clear all filters (389 of 5774 reviews match)
filters
State:
City:
Show
Product:
Show

ATT in Port Orange, Florida - Call Backs

I tried calling AT&T within 10minutes from writing. Hold time was long and I took advantage of the call back feature so I wouldn't have to hold. My call came back in, I pressed 1 to verify it was me on the line. Got their bing bong tones and the automated system told me hold time would be 5 minutes. The purpose of any call back feature is so you don't have to hold. WHAT THE HECK? So I hung up. Better to try first thing in the morning before they get so busy they can't treat customers they way they prefer.
View full review
Review
#1681533 Review #1681533 is a subjective opinion of poster.

ATT in Deltona, Florida - Cancel service and they keep on billing.

1.0
Details
Was with AT&T Uverse service for 3 years. Never configured email on my machine. Tried little documentation they had on line so call support to setup email. They wanted to bill me additional technical support charges. Canceled 2 days after what I thought was my last bill. Was told they do not refund partial refund implying that this was it. I resined my eating $100+ for service I was not going to use. Come another month, ANOTHER bill. Got runaround from billing office. giving me excuses why they bill me a second time after canceling. AT&T is out to rip you off.
View full review
Review
#1609385 Review #1609385 is a subjective opinion of poster.

ATT in Pensacola, Florida - Losing some of our best channels

3.0
Details
We transferred to AT & T this year because our other cable company cost was out of sight. We are paying less money but recently less than 3 months later they dropped our NBC local station WPMI from their lineup.To make matters worse July 4th they suddenly dropped our local CBS station WKRG. These are stations we have enjoyed for years and have many of our favorite shows on them. There is no reason that these stations can not be in your lineup. We bought this package thinking we were not losing stations and now we have not lost one, but two of our main stations. That needs to be rectified or we will be going back to Cox.
View full review
Review
#1583705 Review #1583705 is a subjective opinion of poster.
Service
Att U-Verse Tv Plus Internet Bundle
Pros
  • One bill
Cons
  • Didnt deliver promises
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Price reduction

ATT in West Palm Beach, Florida - Gas lighting customers isn't good

Beyond the poor customer service, gas lighting customers isn't good.
View full review
Review
#1578735 Review #1578735 is a subjective opinion of poster.

ATT in Tarpon Springs, Florida - Locked cell phone

1.2
Details
I left AT&T cell service after only a few months. I had fully purchased an android phone from them. I later tried to use the phone but after many contacts with them, I was told the phone is locked and cannot be unlocked. This is a real rip-off and they refuse to fix the problem. I bought the phone, paid my bills and they are now saying, some technical issues prevent unlocking the phone! NEVER DO BUSINESS WITH THEM, THEY ARE NOT TRUSTWORTHY!
View full review
Review
#1575843 Review #1575843 is a subjective opinion of poster.
Product
Cell Phone
Reason of review
Will not unlock a paid for phone
Loss
$150
Preferred solution
Unlock my phone, I owe you nothing, that is not the issue
Tags
  • Dishonest And Untrustworthy- Will
1.0
Details
AT&T is the worst company I have ever dealt with with regards to customer service. On June 13 or 14, 2019, I requested DirectTV service from them; I just recently moved into this place and initially I just ordered Internet and a land line. A service call was scheduled...
View full review
Review
#1565013 Review #1565013 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Order processing issue
On May 24, 2019 at 5:44pm I put in an online order for two new lines of service along with two new IPhones. The deal was buy one IPhone get one free with a $300 Visa gift card. The online website stated that I would be able to pickup my devices within two hours from...
View full review
Review
#1553928 Review #1553928 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$300
Preferred solution
Provide $300 as promised and have hard pulls removed from credit report

ATT in Orlando, Florida - Transition From Direct TV To AT&T

ATT - Transition From Direct TV To AT&T
Auto Pay For (LOYAL CUSTOMERS 14+ Years) Direct TV Normal On March 4 ....Mom Died 3/31 And I Notified The Initial Institutions....THEN Transition For ATT Took Place .... April Came And Payment Was Rejected By The Bank.... An ATT Supervisor Named Abraham Told Me I WOULD Still Be Charged A Reconnect Fee Even Though My 93 Year Old Mother Had Passed Away I Called Back Again And Was Connected To An ACTIVE LISTENER FRANCISCO Today I Payed The Bill Due For April And He Has Submitted A Request For The Reconnection Fee To Be Waived Will See What Happens ⁉
View full review
Review
#1517431 Review #1517431 is a subjective opinion of poster.
Service
Att Service Transfer

ATT in Lake Worth, Florida - Over 20 years as a customer and never again!!!!

I have been charged for a number that is not my number for months only to be told that a credit will be applied to my next bill. No such thing has happened and I finally went over to Verizon. Horrible service!!!!
View full review
Review
#1514887 Review #1514887 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$360

ATT Products and Services Reviews

Compare ATT to

Verizon
Verizon
2556 reviews
1.7
Compare

ATT in Miami, Florida - HORRIBLE CUSTOMER SERVICE FROM OUT OF THE COUNTRY

THEY JUST TALK AND DO NOT LISTEN; THEY DO NOT SPEAK PROPER ENGLISH;;;;ATT STOP OUTSOURCING!!!!!
View full review
Review
#1483386 Review #1483386 is a subjective opinion of poster.