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I live in a rural area of Maine where the only cell tower near me is AT+T. However, service is still spotty.

So we switched once again to At+T and did it in your Ellsworth, Maine store last fall-

the day before they were to receive the iPhone 2.

We were repeatedly lied to by your staff Jennifer Worcester then and two days ago, by a manager named Mark.

The primary reason we switched from Tmobile had to do with a promotion they were promoting for $200 off from AARP.

There were posters and signs everywhere advertising the promo.

Jenn told us that the credit would show up

on our bill in 2 months. I have checked on my app and called monthly wanting to see where the $200 credit was.

I finally heard there is no record of this promo.

And after spending hours in the store while transfering data, etc.

I asked for the paper work as we were leaving for our

transactions and discount and they refused us any receipts.

Two days ago, we returned to the store and again, Mark at first denied there was such a deal.

But since I recalled everything, he said his boss was in a meeting and he wouldI still got the run around.

Maybe when he does paperwork I will see the money next month.

This is not acceptable.

I am contacting AARP next to complain.

My phone numbers are 207-775-**** and 207-838-****

I have spent hours on hold on the phone with customer service. I want my $200 credit asap please

with no more delays.

And you need to realize there is fraud going on in the Ellsworth, Maine store.

User's recommendation: Do not use this store.

Product or Service Mentioned: Att Phone Plan.

Monetary Loss: $200.

Preferred solution: Full refund.

ATT Cons: Terrible coverage and, Fraudulent promotions and service.

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#1995303

After 6 months of actively begging for our discount, we have a credit on our account. Thank you. I will never use this service again.

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