Cullowhee, North Carolina
Not resolved

Frustrated-disappointed. I have had a good experience with AT&T over the past few years.

Unfortunately when I had an issue I was given the wrong information. The issue had caused significant disruption in my service. They told me they would do something-a significant discount-and then later would not give any type of discount whatsoever for all the trouble I had endured. The worst part about it was it took them over two hours to realize that they would do absolutely nothing for me.

Misinformed most likely-perhaps accidentally missed lead -and then incompetence to not give me the resolution sooner. I am frustrated and disappointed in AT&T

Product or Service Mentioned: Att Rebate.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Price reduction.

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