8305 Preston Rd Suite 400C, Plano, TX 75024, USA
Not resolved
Advertised vs Delivered
Coverage Area
Customer service
Product or Service Quality

I called AT&T customer service to cancel my Direct Tv Sunday NFL ticket package. The representative would not proceed with my request, but launched into a sales pitch for a service package.

No matter what I said, no matter how many refusals I gave, the service person would not relent !! I was talked over, repeatedly asked for my credit card numbers. The rep refused to proceed with my request, moving from one offer to the next. I finally hung up, because I could not get a response to MY refusals.

This happened three separate phone calls. The number I called was 800 831 5000, and the total elapsed time wasted was over 40 minutes. My overall experience with AT&T has been horrible from the get-go.

From lying salesperson to lousy service, I regret buying from them, and I cannot wait to escape. NEVER AGAIN !!!

Product or Service Mentioned: Att Sales Representative.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

ATT Cons: Unethical practices, Unmet promises.

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