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AT&T Screwed up my bill pay account by not saving my information when I changed banks costing me a service fee on my credit card. After about 15 phone calls to talk to someone who could help, Holly R at the Buffalo, New York called center issued me a $25 credit on my next bill confirmed by a text message as an apology for poor customer service you have received.

When my bill came and was paid, that credit was not applied.

The AT&T store shows this, but, AT&T call centers lied say they don't show it or they do show it and they will not issue me anymore credits. Not my fault they screw things up.

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Price reduction.

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I would think AT&T sending a text to a customer knows how to spell the word courtesy. Further, I would imagine they know the squiggly red line under a word means it's spell incorrectly. Call me crazy, but I'm wondering if this text actually came from a major telecom.

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