Not resolved
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Value for money
0 comments

For the last 10 months I have been doubled billed by ATT for cable services, U verse as well as Direct TV. I have spent hours upon hours on the phone trying to get it fixed and have yet to talk to anyone that can or will fix this problem...

I am over paying 72.00 a month! I am told I need to talk to the department that handles dual billing, I have been transferred to billing, to collections, to client support to customer loyalty only to get put on endless hold and then being informed I am not speaking with the right department.

I have been trying to pay only what I truly owe on my bill and they continue to stop my service because I am not paying it in full! I

Product or Service Mentioned: Att U-verse Bundle.

Reason of review: Poor customer service.

Monetary Loss: $1208.

Preferred solution: Let the company propose a solution.

I liked: He coverage is goodt, Coverage.

I didn't like: Bait and switch told one thing delivered another.

Company wrote 0 private or public responses to the review from Dec 27, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like