For the last 10 months I have been doubled billed by ATT for cable services, U verse as well as Direct TV. I have spent hours upon hours on the phone trying to get it fixed and have yet to talk to anyone that can or will fix this problem...
I am over paying 72.00 a month! I am told I need to talk to the department that handles dual billing, I have been transferred to billing, to collections, to client support to customer loyalty only to get put on endless hold and then being informed I am not speaking with the right department.
I have been trying to pay only what I truly owe on my bill and they continue to stop my service because I am not paying it in full! I
Product or Service Mentioned: Att U-verse Bundle.
Reason of review: Poor customer service.
Monetary Loss: $1208.
Preferred solution: Let the company propose a solution.
ATT Pros: He coverage is goodt, Coverage.
ATT Cons: Bait and switch told one thing delivered another.