Yes, of course AT&T started raising my rates immediately after I switched from Comcast & yes, I am continually calling to have it adjusted which is so disappointing and frustrating but what reallllllyy has me angry is the fact that they claimed to have on-demand "watch previous seasons of all your favorite shows, blah, blah.." I was literally in the middle of watching last 2 episodes of Homeland (paying extra for Showtime, btw) and when I went to select episode 8, all of the episodes have suddenly disappeared. It is not a technical problem.
I can pull other shows and I can select Homeland but... have no idea what happened.. What I do know is that I am so sick of attempting to watch even basic channel shows from on-demand and having the series available one day & then.. simply gone the next.
They RARELY have ever offered full seasons of any show and last year during 1st season of "The Affair" I missed episode 9 (the most important episode in season 1) and they actually had the final episode, 10, before 9 was available. In fact, I had to wait to dvr the episode. And worse....
For the last month they have simply dropped a basic channel, 7 in my area, I think it is FOX. The message they leave on the screen is visit "ATT.com/fighting-for-you" really??
site explains that Sunbeam TV wants to charge "us" the consumer too much money & ATT wont pay, so they got dropped, conveniently during the play-offs... i call bs.. I am already supposed to be paying a set fee each month. Sunbeam isn't charging me anything.
They are charging ATT who doesn't want to pay high rates during play-off season. Can they realllllyyy do this??? I am reporting them and I am spending the rest of extra time writing consumer complaints, reviews, blogs and to anyone can read to tell them how much ATT sucks!!! I am also going to cancel my service tomorrow.
So much for ATT/Uverse being more customer service oriented, total criminals!!!! soooo disappointed ATT.
BTW- also have a company phone package and internet at work. Canceling that as well, you hacks!!
Reason of review: overcharging, and no on-demand and dropped basic channels-everything.
Monetary Loss: $4800.
Preferred solution: I want my gd channel 7 fox back or a refund for the month and i want the shows you contracted to offer on on-demand made available immediately. and.. I want you to honor my contract and stop scamming me with price increases that arent in my contract.
ATT Cons: Are the worst-so disappointed, Had solicitors promise things package never included.