Steubenville, Ohio
Not resolved

I was offered choice of 3 rewards with new At&t bundle. (TV, Visa card, Samsung Tablet) I claimed the tablet reward on 11/25/14.

I received email stating claim is being processed. However, I didn't receive it. I called At&t on 12/16/14 to check the status of my claim. The agent said the claim did not get completed and had expired.

However, with a grace period the agent claimed the tablet for me. I got email saying it was being processed... then another email stating it would be sent and I should receive 12/29/14. When I didn't receive my reward.

I called upon (online chat) At&t. AT&T stated the reward is expired and the confirmation emails were a misunderstanding.

I spoke with a supervisor and was informed that there is nothing that At&t can do to resolve this issue. Personally, I feel the Rewards program is a form of a Bait and Switch scam.

Product or Service Mentioned: Att Reward Card.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

ATT Pros: Phone.

ATT Cons: Deceptive policies, Lies.

  • reward card
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