San Antonio, Texas
Not resolved
1 comment

​I have been a loyal customer of AT&T for over 15 year. December 2013, I upgraded my telephone to an i-phone 5, and the AT&T attendant asked me to sign a new contract that according to him it was going to be $105.00/month, and I was keeping the same plan (unlimited Internet and text services).

My bills are automatically paid via internet. However, on May I started to received messages on my phone of additional charges due to exceeding internet usage, I called AT&T after reviewing my excessive billing of over $170.00/mo. They admitted that the attendant most likely want it to make a commission and misled/tricked me into changing my plan. Even though, AT&T customer service acknowledge the scam that I was victim of by one of their own, they claimed they could not do anything about it.

As they stated: My plan is gone and nobody can help. My only option is to cancel the contract, which it will cost me $600.00. So, disappointed at AT&T. I will be canceling the service as soon as my contract is over in a year, and I will be discouraging any friend, family or business associate to use AT&T as their cellular/mobile provider.

Most of my family is with Spring, they pay $75.00/month and have unlimited internet and text services...Spring will be my future cellular provider.

Needless to say...AT&T company does not value their loyal long term clients, they have a terrible customer service, and I was not surprise when they told me they do not have a complaint department....and this is a multibillion dollar corporation! They just care about making money and no about doing the right thing for their client....As soon as I can, I will give my business to a smaller company that value my me as a customer!!

Product or Service Mentioned: Att Phone Plan.

Monetary Loss: $70.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Exactly what happened to me after ten years. ATT talked me out of my unlimited data plan - said it would be cheaper - and I fell for it.

Employees must score highly at ATT every time they can talk a customer out of their unlimited data plan.

It was a complete lie.

ATT Reviews

  1. 1127 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews