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I am an ATT customer for years. In the last few days, I am trying to download "Internet Security" by McAfee.
Although ATT uses the term Internet Security, McAfee uses Security Suite for the same program, I suppose.
No matter what I do using the ATT website, nothing happens.
I wish one of the people who have put together the whole thing to try to download the Internet Security using their own instructions to the T, without using assumptions. It is like two people got married, but not only they do not recognize each other, they are using childhood nicknames expecting people to know them and help them negotiate their marriage.
On top of all this, ATT not only does not have ANY email for Customer Service but their virtual assistant is very rigid in what it can help, and Internat Security is not one of them.
The last time I talked to them over the phone about an extra charge that was not in the agreement took more than an hour for a supervisor to fix the mess.
Preferred solution: Let the company propose a solution.
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