Fairport, New York
Not resolved

Did as asked, placed the iPhone in their package after wiping it and turning off track my iPhone on October 4th. Put in a blue USPS box since they do not provide receipts anyway.

Received a bill for the iPhone not showing up to AT&T in the beginning of November. It is now November 25th, 2018 and I keep getting the runaround when I ask to speak to a supervisor at AT&T. When I went to the AT&T store today they stated they have heard of this issue a few times but they cannot help and the only way to get help is to call customer service. A physical human in front of you CANNOT help.

Called several times again only to be given the run around with an RMA # and then the loop when asked to speak to a supervisor. Even though I asked about the issues with Newgistics they did nothing to help. The Smart label shows never picked up which is very convenient. This is a SCAM when you look at how many people are having issues.

I think a class action lawsuit needs to be started. Anyone else agree?

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $176.

Preferred solution: Full refund.

ATT Cons: Them scamming me, False information, False charges poor customer service, Scam of working with newgistics for return iphones just google.

  • Iphone Return
  • Iphone Return Scam
Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

No one cares...This is what you get for being stupid and not taking it in or better yet, not paying for a real trackable service. Thanks for the what not to do if you don't want to pay for a phone you returned.


dear anonymous you my friend are an *** extraodinaire

Kierci S
@billy bob

billy bob I couldn't agree more.

ATT Reviews

  1. 1128 reviews
  2. 507 reviews
  3. 187 reviews
  4. 52 reviews
  5. 28 reviews
ATT reviews