Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

on April I call to change my plan to get more services but Jacob explain me the prorate it wil cost me $12.00 but I will get a credit for $12 for other services that I was changing... Unfortunately, it was not like that.

I usually paid $250 per month for two lines and Internet, now they charge me $463 and the worst part is that they don't want to show me my bill, I have been asking for my bill since a month and a half and now my second bill for this month is for $499.

I just paid the full amount for the two months unable to see my consumer bill because I need the services.

I feel cheated.

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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