Not resolved

on April I call to change my plan to get more services but Jacob explain me the prorate it wil cost me $12.00 but I will get a credit for $12 for other services that I was changing... Unfortunately, it was not like that.

I usually paid $250 per month for two lines and Internet, now they charge me $463 and the worst part is that they don't want to show me my bill, I have been asking for my bill since a month and a half and now my second bill for this month is for $499.

I just paid the full amount for the two months unable to see my consumer bill because I need the services.

I feel cheated.

Product or Service Mentioned: Att Customer Care.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

  • bad accounting
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